Civic and Community Engagement Specialist (Grant Funded)

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POSITION TITLE: Civic and Community Engagement Specialist [Grant Funded]

REPORTS TO (TITLE): Patient and Community Engagement Manager

SALARY RANGE: $66,560 - $87,400

Join Us: United in heart, health, and justice, Santa Rosa Community Health provides excellent, comprehensive, culturally responsive health care that meets the needs of our diverse community. Every day, we open our doors to care for patients in a way that honors them and meets their health care needs. We welcome everyone with compassion and respect for their culture, language, identity, and valuesno matter what. Now in our 27th year, over 40,000 children, youth, families, adults, and elders rely on the SRCH team for the medical, dental, and mental health care and wrap-around services they need to get and stay well.

Job Summary:

As part of a statewide voter education and civic engagement initiative, the Civic and Community Engagement Specialist is responsible for implementing civic engagement plans and activities for SRCH patients and staff, in collaboration with community partners. The role also facilitates patient feedback, education, and engagement. The candidate must be bilingual Spanish, inspired by working as part of a small, close-knit team serving a big mission, motivated by learning, and happy delivering results in a fast-paced environment.

The grant-funded position reports to the Patient and Community Engagement Manager and works closely with the Senior Director of Communications and Development. The candidate also communicates with a variety of operational and clinical team members across the organization to ensure grant and program needs are met. Some evening/weekend hours and travel around the community is required and the position is eligible for some remote work.

Responsibilities include:

• Contribute to the development and lead implementation of a staff and patient civic engagement plan.
• Coordinate and facilitate a cross-SRCH work and leadership engagement that will support implementation of staff and patient civic engagement education.
• Work with CPCA and Aliados civic engagement grant partners to develop - and with SRCH marketing team to distribute - civic engagement communication to SRCH patients and staff across multiple platforms (e.g. print, digital, text, patient portal, website, social media, staff newsletter, intranet).
• Support civic engagement campaign and related activities such as coalition building, staff buy-in, endorsement gathering, event planning, etc.
• Implement and monitor strategies to increase engagement on civic engagement and related topics via text, SRCH social media, events, and other campaigns.
• Provide marketing; and operational support for civic engagement and SRCH patient/community outreach events and special projects.
• Participate in regular communication with civic engagement grant partners (CPCA, Aliados, Petaluma Health Center, and CBO partner(s)) to identify action items, assign responsibility, and create feedback loops to adjust to new information.
• Support civic engagement grant and related activities reporting and budget monitoring and contribute to plans for continuous improvement.
• Ensure SRCH's commitment to diversity, equity, and inclusion is operationalized in our civic engagement and related plans, and all communication is culturally and linguistically responsive, inclusive, and designed to engage diverse audiences.
• Promote and protect the mission, vision, values, and brand of Santa Rosa Community Health, and follow all SRCH policies and procedures.
• Other community and patient engagement and outreach activities, and duties as assigned.

MINIMUM QUALIFICATIONS:

Education and Experience:

• Associate's degree or equivalent demonstrated experience in marketing, communications, or related field is required. Bachelor's or master's degree in public health, communications, sociology, or related area is preferred.
• Experience sufficient to demonstrate the required knowledge and skills, typically two or more years' experience in a professional environment.
• Experience working with and managing communications or engagement efforts with diverse populations.

Knowledge and Skills:

• Bilingual Spanish and English (speak, read, write) required.
• Commitment to the mission and vision of the Santa Rosa Community Health and a demonstrated ability to advance community health and civic engagement with patients, staff, and community.
• Strong written and verbal communication skills in English and Spanish.
• Ability to lead and facilitate meetings and conversations, present information, respond to questions, and generally communicate clearly, respectfully, and productively, with patients, coworkers, grant and program partners, and community members.
• Ability to use social media for business and social change (Instagram, Facebook, YouTube, LinkedIn, etc.)
• Highly organized, accurate, and detail oriented with the ability to prioritize projects, manage multiple tasks, and meet deadlines.
• Able to work independently and as part of a team, including the ability to communicate effectively with people from a variety of backgrounds and educational levels.
• Ability to maintain confidentiality and work with confidential materials, including compliance with HIPAA policies.
• Candidates from diverse backgrounds are strongly encouraged to apply.
• Driver's license with clean driving record and auto insurance.

SRCH is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

Physical Requirements:

While performing the duties of this job, this position is frequently required to do the following:

• Communicate effectively in person, or via online meeting platforms and telephone in a manner, which can be understood by those with whom the person is speaking.
• Give and follow verbal and written instructions with attention to detail and accuracy.
• Perform complex mental functions; collect, interpret, and/or analyze complex data and information.
• Coordinate multiple tasks simultaneously.
• Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
• Lift up to ten (10) pounds.
• Reach forward, up, down, and to the side.
• Travel to other office and community locations and reliable form of transportation required.
• Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
• Vision: see details of objects at close range.

SRCHprovides reasonable accommodation for individuals with a physical or mental disability to apply for jobs and to perform the essential functions of their jobs unless it would cause an undue hardship.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.