Case Manager Generalist

Volunteers of America Los Angeles
Pomona, CA
About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

PAY RATE: $22.91 - $24.12 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

Job Summary And Purpose

The Case Manager Generalist provides case management services to clients classified as low acuity. The Case Manager Generalist is the primary point of contact to coordinate services and care for assigned clients. Each Case Manager Generalist handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available.

Duties And Responsibilities

  • Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate
    • Assess barriers facing the clients and develop a case plan.
    • Coordinate individualized planning with clients to meet short- and long-term needs.
    • Provide service linkages and support systems to ensure identified needs are met.
  • Coordinates case conferences with residents, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals.
  • Acts as advocate for client before judicial, community, social service, and administrative bodies as needed; facilitates support groups and client participation as appropriate.

ESSENTIAL DUTIES:

  • Assessment: through individual meetings on a regular basis and as part of Case Management team develop a detailed plan of action to meet the clients needs, set goals and find the necessary resources to meet those goals
  • Coaching and Social Support – accompany participants to activities and services
  • Coordinate Care and Case Management as part of team, connecting participants to appropriate services
  • Advocacy for participants before other agencies/community settings
  • Capacity Building – motivating participant progress
  • Outreach and Engagement – Meet participants and bring into programs
  • Other duties as required and may be subject to change

Qualifications

REQUIREMENTS:

  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

  • HS/GED. Completion of VOALA Case Management training within 6 months of hire.

EXPERIENCE:

  • Minimum 1-year general experience in case management or similar social services role
  • Or Bachelor’s Degree in Social Services related field in lieu of experience

PREFERRED QUALIFICATIONS:

  • Bachelor’s Degree (Social Work, Social Services, public administration, public health or related field)
  • 1 year of experience working with target population
  • HMIS navigation

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
Posted 2025-11-21

Recommended Jobs

Sr Manager Consumer Insights

Guayakí Yerba Mate
Oakland, CA

We are seeking a strategic and innovative Senior Manager of Consumer Insights to lead our Consumer Insights function at Yerba Madre. This role will lead various forms of research to build a comprehens…

View Details
Posted 2025-10-31

Robotics Engineer

Knightscope
Sunnyvale, CA

About Knightscope Knightscope designs and operates Autonomous Security Robots (ASRs) that safeguard people and property around the clock. Our fleet of ASRs combines robotics, edge AI, and cloud se…

View Details
Posted 2025-11-21

Grocery Department Specialist

Albertsons
Fullerton, CA

Grocery Department Specialist Location Fullerton, CA : POSITION PURPOSE: To complete a variety of specialized duties that supports the Sales and Assistant Sales Managers in assigned Departments. The…

View Details
Posted 2025-11-15

Distinguished Technical Staff, Standards and Strategy

Lumentum
San Jose, CA

Its fun to work in a company where people truly BELIEVE in what theyre doing! Were committed to bringing passion and customer focus to the business. If you like wild growth and working with ha…

View Details
Posted 2025-11-20

Field Canvassing Team Lead

Leaf Home
Redding, CA

Field Canvassing Team Lead Location Redding, CA : Meet Leaf Home, the leading provider of technology-driven home solutions that is on a mission to make homeownership easy. With more than 50% of consu…

View Details
Posted 2025-11-21

Program Specialist - SF International HS Academic Tutor/Behavioral Coach

CYCSF
San Francisco, CA

JOB DESCRIPTION The Community Youth Center of San Francisco (CYC) provides the youth of our city a sense of belonging and vital tools and experiences to succeed in life. Our services include acade…

View Details
Posted 2025-11-15

Senior Delivery Consultant Connect and Lex, Amazon Connect Center of Excellence

Amazon
Sunnyvale, CA

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role youll work closely with customers to…

View Details
Posted 2025-11-21

Food and Beverage Manager - Shore House at Hotel Del Coronado, A Curio Collection by Hilton

Hilton
Coronado, CA

The iconic Hotel del Coronado is looking for a Food and Beverage Manager to join the leadership team ! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M…

View Details
Posted 2025-11-14

Explore Stunning Oxnard as a Travel Cath Lab RN!

NurseRecruiter
Oxnard, CA

Registered Nurse - Cardiac Catheterization Lab - Travel - (Cath Lab RN) Embark on an unforgettable journey as a Travel Cath Lab RN in stunning Oxnard, CA! Join a compassionate team dedicated to excep…

View Details
Posted 2025-08-08