Assistant Territory Manager
- Ability to function independently in a supervisory role in the absence of the manager
- Is committed to world class safety and customer service
- Safety Management
- Is responsible for all aspects of safety within the assigned district location, including compliance with safety codes and policies,
- Articulates a safety vision for his or her team; considers the impact on safety when making decisions
- Trains employees and monitors compliance safety policies and procedures; accident avoidance and safety driving; consistently reinforces safety messages
- Customer Experience
- Makes customers a high priority; is committed to exceeding the needs of all customers
- Proactively identifies problems that negatively impact the customer's experience
- Celebrates excellent customer service and recognizes individuals who provide exceptional service to customers
- Partners with the Customer Experience Services team to resolve customer issues timely as needed
- Conduct priority customer visits to enhance relationships and conduct customer calls/visits to address issues.
- Operational Efficiency
- Responsible for completing the weekly productivity and service planners and coordinating efforts with the Service and Delivery Coordinators through a weekly call; drives employee productivity and meets or exceeds performance metrics for delivery and service
- Works closely with Service Coordinator and Delivery Coordinator to ensure delivery and service orders are completed as planned
- Ensures procedures are followed to complete daily work accurately
- Reviews district performance reports and dashboards metrics
- Responsible for timely permit management
- Team Management
- Plans, directs and manages staffing and development of employees by effectively communicating company strategic goals; conducting effective and timely performance appraisals; ensures all required training for employees is completed
- Consistently communicates and updates critical performance areas for the District and the Area to staff
- Monitors employee productivity through use of the Field Utilization & Efficiency reporting and other tools
- Ability to communicate effectively with code enforcement officials, regulatory personnel and permitting jurisdictions.
- Ability to read, analyze, and interpret reporting documents relating to District performance, safety and technical procedures, and governmental regulations.
- High school diploma required, college degree strongly preferred
- Five or more years' experience in a management role. Experience in the propane industry is a plus.
- Computer skills and Proficiency in Microsoft Office applications required
- While performing the duties of this job, the employee is regularly exposed to hazardous or caustic chemicals and outside weather conditions.
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