Store Operations Manager

Le Coupé isn't looking for someone to simply manage shifts.

We're looking for someone who wants to help build a company.

We believe great restaurants are built by great operators—people who take ownership, solve problems before they're asked, lead by example, and genuinely care about the success of every guest and every employee.

If you're looking for a job where you clock in, tell people what to do, and clock out, this isn't it.

If you're the kind of person who notices something isn't right and fixes it without being asked, keeps standards high, jumps in wherever the team needs help, and wants to build something meaningful, we want to meet you.

Le Coupé is a chef-driven, scratch kitchen specializing in premium fried chicken. Everything is made in-house, from butchering and marinating our chicken to preparing our sides and sauces from scratch.

We're dedicated to hospitality, consistency, quality, and continuous improvement.

Our vision is much bigger than one restaurant. We're building a brand, and we're looking for someone who wants to grow alongside us.

We're hiring a Store Operations Manager to become the operational leader of our restaurant.

You'll work directly with the owners and eventually become the person responsible for ensuring the restaurant runs at the highest level every single day.

This is a hands-on leadership position.

Some days you'll be greeting guests.

Some days you'll be expediting food.

Some days you'll be on the fryer.

Some days you'll be helping unload deliveries, coaching employees, solving guest issues, writing schedules, or improving systems.

There is no "that's not my job."

The restaurant's success is your responsibility.

• Lead every shift with confidence and professionalism
• Coach and develop team members
• Hold employees accountable to company standards
• Build a culture of ownership and accountability
• Resolve problems calmly under pressure
• Set the pace through your own work ethic.

• Deliver exceptional hospitality
• Support cashiers and counter staff
• Handle guest concerns professionally
• Expedite food
• Run food when necessary
• Maintain dining room cleanliness and presentation
• Train new front-of-house employees

• Jump onto any station when needed
• Assist with prep and production
• Support the line during busy periods
• Ensure food quality and consistency
• Maintain cleanliness and organization
• Help enforce food safety standards

• Opening and closing procedures
• Inventory counts
• Product ordering
• Scheduling support
• Labor management
• Cash handling
• Equipment maintenance coordination
• Vendor communication
• Health department compliance
• Daily operational excellence

We're looking for someone who constantly asks: "How can we make this restaurant better?"

We value people who improve systems, reduce waste, increase efficiency, develop employees, and create a better guest experience.

We don't want someone who simply maintains the business.

We want someone who helps build it.

• You naturally take ownership.
• You don't wait to be told what needs to be done.
• You notice details others miss.
• You enjoy solving problems.
• You care about hospitality.
• You thrive in fast-paced environments.
• You can lead a team while still being willing to wash dishes, sweep the floor, or jump on the fryer if that's what the restaurant needs.
• You understand that leadership is earned through action, not title.

• • 3+ years of proven restaurant leadership experience as an operator or store manager
  • Experience in both front and back of house
  • Strong customer service and communication skills
  • Ability to lead by example
  • Comfortable coaching employees
  • Able to multitask under pressure
  • Organized and detail-oriented
  • Strong work ethic
  • Available evenings, weekends, and holidays
  • ServSafe Manager certification

Compensation & Growth

We're not looking to fill a position. We're looking for someone to grow with us. Our goal is to develop this role into one of the key leadership positions within the company. As Le Coupé grows, so will your opportunities.

Potential growth includes:

• Transition from hourly to salaried leadership
• Quarterly performance bonuses
• Increased operational responsibility
• Leadership over future locations
• Profit-sharing opportunities tied to performance
• Long-term store equity participation for exceptional performance and sustained leadership

What Success Looks Like

You'll know you're succeeding when:

• Guests consistently have exceptional experiences.
• Food quality is consistently excellent.
• The team operates confidently without constant direction.
• Employees feel supported, challenged, and accountable.
• Labor and food costs are managed responsibly.
• Problems are solved before ownership needs to get involved.
• The restaurant becomes stronger every month because of your leadership.