Level 1 IT Technical Support Specialist

Level I Technical Support Specialist

Location: Vandenberg Space Force Base, CA
Clearance: DoD Secret Clearance
Employment Type: Full-Time, On-site

Position Overview:

Kinaras Solutions is seeking pre-award, a dedicated and customer-focused Level I Technical Support Specialist to deliver first-line support for the Safety Analysis System (SAS) and its classified counterpart (SAS-C) at Vandenberg Space Force Base. This key team member will respond to user inquiries, perform basic troubleshooting, process service requests, and uphold strict security and procedural standards in a controlled operational environment.

Key Responsibilities:

• Serve as the initial point of contact for technical support requests (via IMS, email, or in person) relating to SAS and SAS-C systems.
• Troubleshoot and resolve basic IT issues involving user access, workstations, password resets, printing, and standard applications.
• Escalate complex issues to higher-tier technical teams following documented policies.
• Support account setup, onboarding/offboarding, and log activities in accordance with security requirements.
• Maintain records of support activities and update technical documentation as instructed.
• Ensure courteous, clear, and timely communication with all customers while strictly adhering to privacy protocols and security mandates for classified systems.
• Participate in required training for information security, SOPs, and Government-specific systems.

Required Qualifications:

• High school diploma or equivalent required; associate degree or technical certifications (e.g., CompTIA A+) preferred.
• 1–2 years of IT help desk or technical support experience, preferably within a federal or DoD setting.
• Eligible to obtain and maintain a DoD Secret clearance.
• Familiarity with Microsoft Windows, Office 365, network basics, and account management.
• Effective written and verbal communication skills with a strong commitment to customer service.
• U.S. Citizenship required.

Equal Opportunity Employer Disclosure:

Kinaras Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, protected veteran status, disability status, or any other characteristic protected by federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.

If you require a reasonable accommodation to apply for a position or to participate in the application or interview process, please contact [email protected].

Applicants selected may be subject to a background investigation and must meet eligibility requirements for access to classified information or employment as a contractor assigned to the U.S. government, as required.