Customer Service Agent 21.34

Job Description

Fox Rent A Car a Europcar Mobility Group USA subsidiary is a leading player in the USA mobility market. Our mission is to become the preferred Mobility Service Company by providing innovative solutions to meet travelers evolving needs. With attractive alternatives for short-term rentals and long-term vehicle usage Fox Rent-A-Car offers a diverse range of mobility-related services nationwide. Join our dynamic team and be part of a company dedicated to delivering excellent customer service and driving the future of mobility.

Were seeking individuals with vibrant personalities who love interacting with people for roles like Ready Line Agent Return Agent or Exit Booth Agent. As a Customer Service Agent youll be a vital part of our team acting as a Key Company Promoter and the face of our brand. Your energetic approach will create memorable customer experiences ensuring they receive top-notch service from start to finish.

As a Ready Line Agent you will:

• Maintain a clean organized and presentable ready line area.

• Ensure all vehicles are meticulously cleaned prepped and ready for customer pick-up.

• Inspect vehicles for quality standards and promptly pull any that dont meet requirements sending them for servicing.

• Facilitate vehicle exchanges swaps or upgrades based on customer requests ensuring a smooth transition.

• Confirm that an adequately completed checkout slip accompanies each vehicle.

• Assist customers in locating their rental vehicle providing help with luggage when necessary.

• Support the efficient flow of vehicles by moving and parking cars within the facility as needed.

As a Return Agent you will:

• Provide a warm friendly welcome to all returning customers with a positive and approachable demeanor.

• Conduct thorough inspections of returning vehicles check for damage record mileage and verify fuel levels.

• Secure the vehicle keys from the customer and ensure all personal belongings and luggage are safely removed.

• Complete and submit the required paperwork to notify management of any mechanical damage or issues with the vehicle.

• Review the final rental contract with the customer clearly explaining all charges and answering any questions they may have.

As an Exit Booth Agent you will:

• Pay close attention to detail ensuring accuracy and thoroughness in all tasks.

• Engage with customers leaving the facility politely enthusiastically and professionally.

• Verify the completion and accuracy of customer rental agreements before finalizing the checkout process.

• Efficiently scan and organize all required documents ensuring paperwork is neatly maintained.

• Obtain the customers signature on the checkout slip ensuring all forms are correctly executed.

• Maintain the cleanliness and appearance of the exit booth both inside and outside ensuring a professional presentation.

• Wish customers a safe journey and offer helpful information such as directions or local landmarks to enhance their travel experience.

Requirements:

• Valid Drivers License

• Top-notch people skills

• Ability to troubleshoot with a smile

• Patience and understanding throughout the rental experience

• High School Diploma or equivalent

We offer:

• Medical Vision Dental 401k Employee Discounts Referral bonus

• Company-paid Life Insurance

• Company paid AD&D Insurance

• Flexible spending account

• Parental leave

• Employee assistance program

We are committed to building a team that represents a variety of backgrounds perspectives and skills. All members of society irrespective of age gender disability sexual orientation race religion or belief are encouraged to apply to join our team. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs .

Europcar Mobility Group

Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services be it for a few hours a few days a week a month or more on-demand or on subscription relying on a fleet of more than 250.000 vehicles equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental with a premium positioning Goldcar - a frontrunner at providing low-cost car rental services in Europe and Fox-Rent-A-Car one of the main players in the car rental market in the US with a value for money positioning.

Customers satisfaction is at the heart of the Groups ambition and that of our more than 8000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries.

More info at:

Required Experience:

Unclear Seniority