Hospitality & Sales Associate

Job Description:

Reynolds Family Winery is seeking a polished, energetic, and hospitality-driven professional to join our tasting room team in Napa Valley. This is a career opportunity to grow with a fast-paced, family-owned estate winery focused on exceptional wines, genuine relationships, and memorable guest experiences.

We are looking for someone who thrives in a guest-facing role, brings strong wine and hospitality knowledge, and is excited to contribute to a close-knit, high-performing team. The ideal candidate is confident, personable, sales-minded, and takes pride in representing a premium Napa Valley brand.

About Reynolds Family Winery
- Founded by Steve Reynolds after transforming a former chicken farm into a thriving estate, Reynolds Family Winery is built on authenticity, craftsmanship, and family legacy. Today, the winery is led by Steve alongside his son Cameron, producing small-lot, Bordeaux-inspired wines and delivering elevated, personal tasting experiences on Silverado Trail.

About the Role
- As a Hospitality & Sales Associate, you will be a key ambassador of the Reynolds Family brand—welcoming guests, guiding tastings, sharing our story, and building long-term relationships that drive direct-to-consumer sales and wine club growth. This role blends hands-on tasting room service, sales, event support, and operational excellence. You’ll work closely with ownership and management in a dynamic, guest-focused environment.

What You Will Do
- Represent Reynolds Family Winery with professionalism, warmth, and deep product knowledge
- Host seated tastings and tableside service with efficiency and attention to detail
- Share the Reynolds Family story and educate guests on our wines and vineyards
- Drive DTC sales and wine club sign-ups through exceptional hospitality and follow-up
- Accurately process sales and guest data through Commerce7 (preferred)
- Open and pour wines, including bottle service and decanting
- Maintain tasting room organization, cleanliness, and inventory
- Answer phones and assist with guest inquiries and reservations
- Support winery events, private tastings, and occasional off-site events
- Assist with fulfillment, restocking, and inventory management
- Work collaboratively with team members to deliver seamless guest experiences
- Occasionally pack and ship wines in-house

Who You Are
- A confident, engaging communicator with a guest-first mindset
- A positive, team-oriented professional who thrives in a fast-paced environment
- Highly organized, reliable, and able to multitask with ease
- Sales-driven with a strong understanding of luxury hospitality and wine
- Passionate about wine education and continuously learning
- Comfortable taking initiative and representing the winery independently

What You Bring
- Prior tasting room, hospitality, restaurant, event, or sales experience (wine preferred)
- Strong wine knowledge and effective sales skills
- Experience with Commerce7 or other POS systems (preferred, not required)
- Event and private-tasting experience a plus
- Must be at least 21 years of age
- Physical & Scheduling Requirements
- Ability to lift up to 50 lbs
- Ability to stand for extended periods
- Availability to work Saturday, Sunday, and Monday
- Occasional evenings, holidays, and event work required
- Typical hours between 9:00 AM – 5:00 PM (hours may vary)

Compensation & Benefits
- Hourly rate commensurate with experience
- Wine club sign-up commissions
- Tips

Start Date: TBD (August)

Work Days: This position is part-time, Saturdays, Sundays, and Mondays.

Join the Reynolds Family if you’re passionate about wine, hospitality, and creating unforgettable guest experiences—and want to be part of a family winery with a strong Napa Valley legacy—we’d love to hear from you.

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