Program Specialist/ Receptionist

Job Description

Job Description

Description:

Position Summary
Alliance for Community Transformations is seeking a compassionate, organized, and mission-driven Program Specialist/Receptionist to provide administrative, advocacy, and program support across multiple service areas. This position plays a key role in ensuring quality services for survivors of domestic violence, sexual assault, and other victims of crime while supporting volunteers, legal advocacy, crisis response, outreach, and day-to-day office operations.

• Coordinate and support the agency's volunteer program, including recruitment, training, scheduling, supervision, and recognition
• Provide administrative and office support, including reception, data entry, client intake assistance, and document preparation
• Assist legal advocates by supporting survivors through restraining orders, court accompaniment, referrals, and community resource navigation
• Respond to crisis calls and provide trauma-informed advocacy, safety planning, referrals, and follow-up services
• Maintain accurate client records, database entries, and program reports to meet grant and agency requirements
• Assist with outreach events, presentations, prevention education, and community engagement activities
• Support fundraising efforts, donor relations, and other special projects as assigned

• Strong organizational, communication, and customer service skills
• Ability to work independently while managing multiple priorities in a fast-paced environment
• Commitment to trauma-informed, survivor-centered services and maintaining strict confidentiality
• Proficiency with Microsoft Office and general computer applications
• High school diploma or GED preferred
• Ability to complete the required 40-hour Domestic Violence and 40-hour Sexual Assault Counselor training upon hire
• Valid driver's license and ability to travel locally as needed

At Alliance for Community Transformations, you'll join a dedicated team committed to empowering survivors, strengthening communities, and making a lasting impact. This role offers the opportunity to develop skills in advocacy, volunteer management, community engagement, and nonprofit program operations while helping individuals and families access life-changing services.

• High school diploma or GED preferred
• Ability to complete the required 40-hour Domestic Violence and 40-hour Sexual Assault Counselor trainings upon hire
• Strong communication, organizational, and customer service skills
• Proficiency with Microsoft Office and general computer applications
• Ability to manage multiple priorities, work independently, and maintain confidentiality
• Experience in administrative support, victim advocacy, human services, or nonprofit work is preferred
• Valid California driver's license, reliable transportation, and ability to travel locally as needed
• Ability to participate in occasional evenings, weekends, and rotating on-call coverage
• Ability to lift up to 20 pounds and perform the physical requirements of an office and client-service environment