Parts & Service Department - Technical Support
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
- Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
- Answer phone calls, emails and in-person inquiries from customers regarding parts, service and related issues.
- Provide accurate information about parts, services, pricing and availability.
- Take and process customer orders for parts.
- Assist customers with troubleshooting and resolving issues.
- Follow up with customers to ensure satisfaction and address any outstanding concerns.
- Familiarize yourself with the company's product line, parts catalog and service procedures.
- Familiarize yourself with the company's product line, parts catalog, and service procedures
- Assist in identifying and locating parts needed by customers.
- Communicate with the service network and other personnel to ensure smooth operations.
- Excellent customer service and communication skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Familiarity with parts and service procedures and terminology.
- Proficiency with computer systems and relevant software.
- High school diploma or equivalent required; some technical or vocational training may be beneficial.
- Be proficient with Microsoft Office and Excel
- Must be analytical, detail orientated and accurate
- Proper use of grammar and spelling
- Minimum 3 years in the service industry, preferably in a manufacturing environment
- Knowledge of appliance repair a must
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