Customer Service Administrative Assistant

:

Century Commercial Service (CCS) is on the lookout for a new Team Member to join our dynamic Customer Service Team. Our work environment is characterized by an unwavering commitment to positivity and enthusiastic support from your colleagues. We recognize that the marketplace we operate in can be demanding, but our team's collective strength enables us to excel and swiftly provide effective solutions to our customers.

At CCS, we believe in the power of Teamwork. We understand that the key to success lies in the collaboration and support of our Team Members. When you join our Team, you become part of a group of individuals who work together seamlessly to achieve outstanding results.

Our commitment to Recognizing and rewarding talent is a cornerstone of our company culture. We value the unique skills and contributions of each team member and believe in celebrating their achievements. When you bring your skills to CCS, you can expect to be acknowledged for your hard work and dedication.

We offer a supportive and collaborative work environment where your abilities will not only be appreciated but also nurtured. Our focus on Teamwork, Positivity, and Quick Problem-Solving sets us apart in the industry. If you're ready to make a meaningful impact and be part of a team that values your skills, we encourage you to consider joining the CCS family.

Join us at Century Commercial Service and experience a workplace where your talents are recognized, your efforts are rewarded, and your career can flourish. Together, we'll continue to provide top-notch service to our customers and grow as a cohesive and thriving team. Your journey towards professional fulfillment starts here. Below is a full description of the Position available.

Position: Customer Service Representative Admin

Pay Type: Hourly

Pay Rate: $20 - $27 / Hr Starting

Benefits Included:

o Benefits (Medical, Dental, Vision)

o 401K Matching

o Recognize Program

o Flexible Work Environment

o Paid Holidays

o Vacation / Sick Leave

Nature of Work: As a Customer Service Representative Admin for Century Commercial Service's Commercial Service Department, you will serve as a supporting role to our CSRs for all Lighting, Electrical, Plumbing, and HVAC service needs of our contracted customers. In this vital role, you will act as the back end support to our Customer Service Rep Teams, ensuring that all customer needs are efficiently and effectively handled and documented into the Work Order system correctly. Your primary focus will be providing the highest levels of customer service through exceptional communication, accurate documentation in our Service Software system, monitoring job productivity, proactive customer follow-ups, and adhering to company procedures and protocols.

Essential Functions: The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary for the primary duties and responsibilities. It is not intended that the Customer Service Representative only self-perform all these duties alone, but instead is able to work as a Team with Co-Workers to manage and direct to provide resolutions to the listed needs.

· Serve as the supportive point of contact for a Team of Customer Service Representatives handing the requests for all contracted customers requiring lighting, electrical, plumbing, and HVAC services from our client base.

· Effectively communicate with customers & co-workers to understand their service needs, resolve any issues, and provide appropriate solutions.

· Support the Customer Service Representative through generation of Work Orders, Request For Approvals and Unassigned Customer needs.

· Write detailed work orders in the Service Software system, accurately capturing customer requirements and technical specifications and attach all supporting documentations to the work order for future reference and accountability.

· Conduct proactive follow-ups with customers to ensure service delivery met their expectations and to address any concerns.

· Adhere to company procedures and protocols, including service standards, customer escalation processes, and data security policies.

· Continuously update customer records and maintain accurate documentation of all interactions and service history.

· Provide exceptional customer service by actively listening, demonstrating empathy, and responding promptly and professionally to co-workers, customer inquiries and requests.

· Stay updated on product knowledge, industry trends, and service offerings to effectively address customer inquiries and provide accurate information.

· Escalate complex or unresolved issues to appropriate internal teams and follow up to ensure timely resolution.

· Identify opportunities for process improvements and share feedback with Management to enhance overall customer service experience.

· Attend training sessions and workshops to enhance customer service skills and stay abreast of industry developments.

Working Environment / Physical Demands: Work is performed in a Standard Office Environment or in the Field. There could be light to moderate physical demand / lifting requirements. There will be frequent use of a computer, cell phone or tablet.

Qualifications, Knowledge & Skill:

Qualifications:

· High school diploma or equivalent; additional certifications or vocational training in customer service or related fields is a plus.

· Previous experience in customer service, preferably in a commercial service or similar industry.

· Excellent communication skills, both written and verbal, with a professional and courteous demeanor.

· Strong attention to detail and ability to accurately document customer requirements and interactions in a Service Software system.

· Proficiency in using computer software and systems, including customer relationship management (CRM) platforms and Microsoft Office.

· Exceptional organizational and time management skills to handle multiple tasks and prioritize effectively.

· Ability to remain calm under pressure and effectively resolve customer complaints or conflicts.

· Demonstrated problem-solving skills and the ability to think critically to identify and implement solutions.

· Strong team player with the ability to collaborate effectively with internal teams and external stakeholders.

· Flexibility to adapt to changing business needs and work in a fast-paced environment.

· Self-motivated and results-oriented, with a focus on delivering exceptional customer service.

· Familiarity with lighting, electrical, plumbing, or HVAC systems is a plus.

Job Type: Full-time

Pay: $20.00 - $27.00 per hour

Expected hours: 40 - 50 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person