Collections Specialist

Who We Are

At PolyNovo, we are committed to improving the outcomes of patients through the development and provision of the best surgical solutions possible. PolyNovo develops innovative medical devices utilizing the patented bioabsorbable polymer technology NovoSorb®. Our lifesaving and life-changing products have revolutionized the treatment of burns and major trauma, and have multiple emerging indications. With 130 employees in the U.S. and over 300 worldwide, PolyNovo has positively impacted the lives of more than 65,000 patients globally.

About The Role

PolyNovo is currently searching for a Collections Specialist to join the Finance team. This position will work closely with the Accounting Manager and Accounting Supervisor to ensure accounts receivable aging and other related reports are timely and accurate. The role will work in close collaboration with other Polynovo staff and ensure all processes are documented.

Key Responsibilities

• Collections:
  
  
  
  • Send email notices for past due invoices over 30 days
  
  
  • Call customers for past due invoices over 60 days
  
  


• Contact customers for ACH remittance confirmation


• Handling customer inquiries regarding invoices and payments


• Strengthen and grow relationships with customers by continuously communicating via phone and email regarding past due invoices


• Resolve account discrepancies and disputes


• Creation of summary aging reports in Excel as requested by the customer and internal staff.


• Provide detailed notes of each customer account that are past due
  
  
  
  • Provide weekly notes for customers that are over 60 days
  
  
  • Provide bi-monthly notes for customers that are over 30 days
  
  


• Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared


• Continue to update the AP contact master list


• Work with the Sales Representatives on customer accounts
  
  
  
  • Resolve any issues
  
  
  • Apply outstanding credits
  
  


• Help with releasing the daily invoices by checking each invoice entry in MYOB against the O&M report to ensure there are no variances before releasing the invoice


• Make daily check deposits to the bank

Other Responsibilities

• Ensure collaborative relationships with PolyNovo team members and external stakeholders.


• Ensure all documentation is reviewed, current and quality system compliant.


• Comply with all company accounting and quality standards, procedures, and workplace health and safety requirements.


• Ensure all responsibilities are carried out in accordance with PolyNovo policies, procedures and protocols

Qualifications

• The ideal candidate will have a minimum of 2 years of Business-to-Business collections experience.


• System savvy with Excel and have a knack for warm collections.

Benefits

• 401k plan with company match


• Comprehensive medical, dental, and vision insurance for employees and their families


• Generous paid time off, 12 company holidays, and two paid Nurture days per year


• Parental leave for primary and secondary caregivers

The salary range for this position is $26-$28/hr.

PolyNovo fosters an environment that promotes equity, diversity, and inclusion. We recognize and value that it is the sum of our parts – our combined backgrounds, experiences and perspectives – that allow us to succeed. PolyNovo is an equal opportunity employer and provides equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.