Service Advisor

Wise Auto Group Service Advisor

Wise Auto Group has been your automotive family for over 100 years! We believe in hiring the heart and training the mind and strive to hire passionate individuals who want to stand out from the crowd. We want to challenge our associates to be the best they can be, while providing all the resources to help them reach their potential. Working at Wise Auto is more than a job - it's a career! If you want to be part of one of the fastest growing automotive groups in the country, Wise Auto is the place for you.

We are looking for the people that want to...

• Raise the bar in the automotive industry
• Grow and develop professionally
• Learn from the best in the business
• Take the next step in a long career

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. A Service Advisor will have many duties depending on their location, but they commonly focus on answering customer questions, scheduling appointments, and helping the customer determine what services they may need based on vehicle maintenance issues.

Essential job functions:

• Assist service department management in maintaining a smooth running, efficient service department with exceptional customer satisfaction.
• Efficiently determining correct part numbers and labor time when building external and some internal work orders. Accurately communicate the customer's concern to the technician by adding proper notes and descriptions on work orders. Ensuring that correct parts known to be needed for repair have been added and reasonable expectations of time frame have been set.
• Ensuring that proper forms have signatures at time of vehicle intake. Ensuring that vehicle damage has been noted at write up and correct information has been recorded.
• Assessing warranty status of vehicle. Communicating warranty concerns to technician to ensure parts are handled appropriately. Accurately completing warranty information before customer pick up.
• Greets all customers in a prompt and friendly manner as they enter and exit the dealership through the service entrance.
• Handle all customer concerns in a quick, efficient, and friendly manner. Show empathy, a positive attitude and our commitment to "Make Things Right".
• Maintaining the positive team atmosphere in the service department. Ensuring that service counter is staffed at all times. Communicate to coworkers when stepping away from counter about destination and return time.
• Become familiar and efficient with all phases of the computer system required for service and parts management.
• Meet established individual sales goals for parts and labor. Meeting established monthly department sales goals.
• Professionally interact with staff from other departments. Resolve issues regarding repair orders, parts, payments etc. in an expeditious but professional manner.
• Monitor drive isle, write-up area and shop are kept organized, clean of trash, floors free of oil and vehicles cleared at all times throughout the day. Refresh service displays on a monthly basis.

Education:

• High school diploma or GED at minimum, some college preferred.

Knowledge, skills, and abilities:

• General knowledge of Harley-Davidson maintenance, systems, parts and diagnostics or the ability to quickly learn.
• Superior communication and customer service skills.
• Experience with point-of-sale and parts and service computer software, or the ability to quickly learn due to general knowledge and experience with computers.
• Ability to get along with broad customer base.
• Current drivers license with motorcycle endorsement. Driving record acceptable to our insurance carrier.

Physical requirements:

• Ability to operate two wheeled vehicles at GVWR of 1360LBS. in shop and on public roads as needed.
• Ability to bend, kneel and crouch to inspect various parts of motorcycle on a daily basis.
• Lift up to 45 lbs. without assistance.

Supervisory responsibility:

• Minimal supervisory responsibilities.

Benefits:

• Medical, dental & vision insurance
• 401k plan w/ matching contributions
• Paid vacation, holiday, and sick pay
• Growth opportunities
• Complete paid training programs for rapid advancement including periodic job reviews
• Employee vehicle purchase plans
• Family culture with organized structure
• Long term job security
• Associate discounts on vehicles, service and parts purchases
• Employee recognition programs
• Leading competitive pay

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.