Customer Support Representative

Nimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today’s most exciting challenges head-on and grow incredibly quickly.

As a member of the Customer Support Team at Nimble, you will have the opportunity to assist our customers and pharmacy partners with questions, while resolving order changes, cancellations, refunds, and related tasks.

Schedule: Current hours of operation are Monday - Friday, 7:00am to 6:00pm, and the schedule will fall within that window.

Hybrid: On-site 3 days/week in our Irvine office

You will:

• Deliver exceptional customer support via email, chat, and phone
• Review and respond to 50-70 support tickets daily
• Communicate with pharmacy partners, patients, and internal team members
• Answer questions about prescription orders, refunds, tracking and delivery, and related issues

What you bring:

• Bachelor's Degree (entry level applicants are welcome!)
• Experience in retail, hospitality, restaurant, customer service and/or pharmacy experience
• Proactive energy to thrive in a fast-paced tech startup environment
• Support skills over phone, chat, and e-mail
• Preferred experience with Zendesk, Salesforce or Gladly is ideal
• Outstanding customer service skills, including active listening and de-escalation

What's in it for you:

• Compassionate and driven colleagues in a collaborative, high-impact environment
• Accelerated career growth in a fast-growing company
• Direct access to executives and a transparent company culture
• Rare opportunity to shape the future of healthcare and improve the lives of millions
• We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
• Medical / Dental / Vision / 401K package that fits your needs
• Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year
• 11 Paid Holidays
• Work in a beautiful new office near the Irvine Spectrum Center

$20 - $25 an hour

At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!

Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.