Booking Assistant

About Pawfect Shine Pawfect Shine is a professional pet grooming and wellness service dedicated to providing safe, clean, and high-quality care for pets while delivering an outstanding customer experience. Our team values organization, professionalism, and compassionate service. Job Summary We are seeking an organized and customer-focused Booking Assistant to manage appointment scheduling and client communications at our Los Angeles location. This role plays a key part in ensuring smooth daily operations and a seamless booking experience for pet owners. Responsibilities * Schedule and confirm grooming and wellness appointments * Answer incoming calls, emails, and booking inquiries * Provide information about services, pricing, and availability * Maintain accurate client and pet records * Coordinate schedules with grooming staff * Send appointment reminders and follow-ups * Assist with front desk support during peak hours Minimum requirements: Qualifications * High school diploma or equivalent required * Strong communication and phone etiquette skills * Basic computer proficiency and scheduling software experience * Excellent organizational and multitasking abilities * Comfortable working in a pet-friendly environment * Reliable, detail-oriented, and professional Benefits * Competitive hourly pay * On-the-job training * Employee discounts on pet grooming services * Supportive team environment * Opportunities for growth within the company

REQUISITOS