Customer Servicing Specialist

Are you someone who thrives on helping others, juggling multiple tasks with ease, and keeping things running smoothly behind the scenes?

Do you have a knack for customer service, a sharp eye for detail, and a passion for making processes better?

If this sounds like YOU, then Golden State Farm Credit’s Customer Servicing Specialist position might be your perfect fit!

We’re on the lookout for a dynamic and detail-oriented Customer Servicing Specialist to join our team. In this role, you’ll be the friendly face and helpful voice that supports both our customers and internal teams. From processing loan transactions to assisting customers, your contributions will be key to ensuring our finance operations run seamlessly.

Intrigued? Want to know more?

Apply at or review the full job description below.

DEADLINE TO APPLY: Wednesday, February 18th at 3:00pm

Salary Range

Customer Servicing Specialist: $51,821-$76,822
Senior Customer Servicing Specialist: $57,283-$85,681

In addition to salary, the Association has a team based incentive program that provides an opportunity for up to 15% payout of base salary based upon Association performance.

Full Time
Non-Exempt

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Position Summary

The Customer Servicing Specialist processes and reconciles loan accounting transactions including booking and retirement of loans while also providing assistance to internal and external customers. Various duties listed under Customer Servicing Specialist duties. The years of experience, requisite knowledge and skills of the incumbent, and complexity of assignments will differentiate between the levels.

Essential Functions

Customer Service (50%)

• Answers the phones and assists walk in customers by assessing and interpreting customer needs


• Responds to customer requests and/or identifies staff member who should respond to customer requests


• Accepts, identifies, and processes loan payments and provides receipts to customers


• Provides various other services which may include loan and funds held advances, payoff documentation, and ordering drafts


• Provides customer service to internal customers by:
  
  
  • Responding to questions regarding loan accounting processes and procedures
  
  
  • Providing information on the status of loan accounts
  
  


• Identifies and corrects any discrepancies of loan to ledger balances

Loan Servicing (25%)

• Enters interest rate changes or other loan modifications


• Processes customer payments


• Prepares, and verifies all disbursement requests


• Ensures all borrower draft transactions are approved timely before processing in teller system


• Enters and verifies wire and ACH in online banking


• Enters and verifies borrower wire and ACH agreements


• Prepares bank deposit using check21 scanner

Administrative Duties (15%)

• Reviews, scans, and indexes documents into electronic document storage system


• Prepares demand letters


• Paid Out Loans
  
  
  
  • Processes re-conveyances as needed
  
  
  • Compiles letters and returns cancelled documents to borrower
  
  


• Settles transactions and balances records for leases and participated plans

Data Security and Confidentiality

• Appropriately protects the confidentiality, security, and integrity of the Association’s systems and data and clients’ data

Commitment and Support of Association Mission

• Understands, applies, and supports the Association mission and vision statement in a positive, professional manner at work and with customers in all settings

Knowledge & Skills

• Professional and courteous oral and written communication.


• General knowledge of accounting principles, practices, methods, and regulatory requirements.


• General knowledge of accounts payable and loan/lease accounting processes.


• Skill in identifying and organizing resources in a systematic way to prioritize fluctuating workloads, optimize efficiency, and ensure achievement of Association goals.


• Strong attention to detail and skill in identifying opportunities for process improvements


• General knowledge of agriculture and banking or financial services.


• Knowledge of Microsoft Office Suite (with expertise in excel), computers, current software, and other office tools.


• Skill in serving and working effectively with both external and internal customers in a professional, respectful manner.


• Skill in analyzing information and problem solving to formulate logical and objective conclusions.


• Skill in posting, editing, tracking, organizing, and reviewing data/documents with precision and accuracy.


• Must be able to converse and communicate with customers using the English language.

Qualifications

Specialist
Education : Associate's Degree in Business, Accounting, or related field. Bachelor's Degree in Business, Accounting, or related field (preferred).

Experience : 3-5 years of experience in banking, financial services, or customer support

Sr. Specialist

Education : Associate's Degree in Business, Accounting, or related field. Bachelor's Degree in Business, Accounting, or related field (preferred).

Experience : 5+ years of experience in banking, financial services, or customer support
*or an equivalent combination of education and experience sufficient to perform the essential functions of the job Physical Demands

Positions in this class typically require: keying, talking, hearing, seeing, and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally to lift, carry, push, pull or move objects. Must be able to remain in a stationary position most of the time. The employee must be able to prepare and analyze data and figures; transcribe data; understand information communicated via computer screens and in written text.

Working Conditions

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed. Golden State Farm Credit is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to: race (including traits historically associated with race, such as hair texture and protective hairstyles), relation (all aspects of religious belief, observances and practices including religious dress and grooming practices), color, national origin, ancestry, identity, gender expression, actual or perceived sexual orientation, marital status, military and veteran status, civil air patrol status, age, physical or mental disability, genetic information or medical condition, except where physical fitness is a valid occupational qualification or any other consideration made unlawful by federal, status or local laws. Applicable law also prohibits unlawful discrimination based on the perception that anyone has any of the foregoing characteristics. “National origin” also includes discrimination against an individual because of their primary language or because that person holds or presents the California driver’s license issued to those who cannot document their lawful presence in the United States, as well as discrimination based upon any of the following: an individual’s or the individual’s ancestors’ actual or perceived physical, cultural, or linguistic characteristics associated with a national origin group; marriage to or association with individuals of a national origin group; tribal affiliation; membership in or association with an organization identified with or seeking to promote the interests of a national origin group; attendance or participation in schools, churches, temples, mosques or other religious institutions generally used by persons of a national origin group; or a name that is associated with a national origin group. An applicant’s or employee’s immigration status will not be considered for any Association employment purpose except as necessary to comply with federal, status or local laws. California law also prohibits discrimination against individuals providing services in the workplace pursuant to a contract, unpaid interns and volunteers on the basis of actual or perceived race, color, creed, religion, sex, physical or mental disability, genetic information or age. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.