Shelf Edge Manager

Job Title: Shelf Edge Manager
Classification: Exempt
Reports to: Director, Shelf Edge
PayScale: $89,000 - $102,000

General Job Description Overview:

The Shelf Edge Manager is responsible for maintaining high standards of all shelf-edge responsibilities throughout the store. The Shelf Edge Manager oversees the daily operations of the shelf edge department, including perpetual inventory, production planning, replenishment, planogram integrity, product rotation, price integrity, price audits, signage updates, compliance with state and local regulations as it relates to shelf edge, and team member training.

Key Responsibilities:

• Responsible for ensuring sound execution of all shelf-edge programs.
• Ensure timely updates and changes to shelf tags and signage in all departments. Including weekly changes due to advertisements and promotions.
• Order and create shelf tags as needed to maintain pricing integrity.
• Verify that all displayed items are accurately priced and labeled in accordance with company and regulatory standards. Investigate and resolve pricing discrepancies.
• Ensure compliance with Country-of-Origin Labeling (COOL) guidelines.
• Maintain WIC identification labeling throughout the store.
• Ensure all promotional and sale price changes are reflected in shelf tags and signage. Engage with other departments as needed.
• Ensure all Marketing Material is properly posted, and order material as needed.
• Ensure all sellable items are scanning correctly at POS. Work closely with the front-end department as needed.
• Utilize handheld devices and printers.
• Conduct scale reconfiguration for all departments.
• Manage pricing program in different systems to ensure we have the right price in our systems and in the printed tags.
• Handle invoice processing, including credit requests, and follow up on outstanding credits.
• Log and address receiver errors daily.

Team Leadership & Development:

• Lead by example, greet all customers and team members while adhering to Vallarta’s Nuestra CASA pledge to deliver extraordinary customer service every time.
• Responsible for ensuring extraordinary customer service by modeling Vallarta’s core values: customer service, commitment, integrity, respect, humility, and teamwork.
• Ensure all team members provide exceptional service, assisting customers.Supervise and train all shelf edge department personnel to ensure efficient operations.
• Delegate tasks and provide leadership to team members, promoting company policies and safety procedures.
• Conduct annual performance evaluations for shelf-edge team members.
• Develop and manage team member schedules in alignment with budget guidelines.
• Promote teamwork and ensure team members maintain professionalism and customer service standards.

Inventory Accuracy Oversight and Replenishment Support:

• Execute cycle counts of inventory.
• Ensure team members follow processes and best practices to maintain perpetual inventory accuracy. Take corrective action as needed.
• Collaborate with other departments to provide guidance and training on the processes related to inventory accuracy and orders review.
• Perform Planogram audits to ensure product placement in store reflects their position in the planogram. Work in coordination with other departments as needed.
• Communicate planogram changes to other departments and coordinate communication between the store, regional leadership and corporate offices.
• Assist team members of other departments when working with the Production Planning System as needed.
• Conduct weekly expiration date audits of sellable products.
• Ensure team members follow company safety policies and report unsafe conditions immediately.
• Enforce store policies, including team member break compliance.
• Address and report team member injuries or complaints promptly.
• Maintain a respectable and professional work environment, promoting company values.
• Attend meetings and training sessions as required.

Knowledge and Skills:

• Friendly, courteous, and customer-oriented personality, with a passion for providing a positive experience for internal and external customers.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Intermediate experience in the use of Microsoft Word, Outlook, and Excel.
• Ability to perform basic math calculations related to pricing and inventory.
• Strong leadership and communication skills to inspire, coach, and train team members at all levels.
• Effective verbal and written communication skills.
• Leadership skills with the ability to delegate and train team members effectively.

Required Education and Experience:

• Minimum of 6 months’ experience in a supermarket/retail environment.
• Prior supervisory experience preferred.
• Bilingual Spanish preferred but not required.

Physical Demands:
May also have to do some light lifting of supplies and materials from time to time. Will be required to spend long hours sitting and using office equipment and computers. May require commute to stores, as needed. Travel required in California (30%). Combination of work within stores and the corporate office.

Position Type / Expected Hours of Work: This is an exempt position. Standard schedule is Monday through Friday, 8:00 a.m. – 5:00 p.m. Schedule may vary based on business needs and will be coordinated through the reporting supervisor. This job description is not intended to be all-inclusive. Employees may perform other duties as assigned. All employees are expected to complete any reasonable task or request consistent with achieving company goals and objectives.

Vallarta Supermarkets is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities, and perspectives, and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Vallarta Supermarkets participates in the E-verify program.

As of 2022, Vallarta counts on 53 stores throughout California (Ventura, Los Angeles, San Bernardino, Riverside, Kern, San Diego, Santa Barbara, Tulare, Orange, and Fresno counties), and more than 8,000 team members. The Gonzalez family promises to continue to strive for excellence in everything we do so that our valued customers always have a Vallarta supermarket to call their own.From one small carnicería in Van Nuys in 1985 to 53 full-service markets across California, Vallarta Supermarkets is a living, breathing tribute to the hard work and customer dedication of our founding family and all of our valued employees.Vallarta Supermarkets was founded by Enrique Gonzalez Sr., who was later joined in the business by his four brothers, his son and nephew. Their family roots and humble origins began in the tiny town of Jalostotitlán, Jalisco, Mexico, where Enrique and his brothers were raised on a meager farm. Their parents instilled in them at very young ages the importance of family and the power of a strong work ethic to overcome challenges.When the opportunity arose to immigrate in the 1960’s, the Gonzalez family was thankful to stake their claim in the “land of opportunity,” the United States of America. Right away, the five brothers got to work in restaurants, either as short-order cooks or bussing tables. Even though some of the brothers were still in school, they all worked to help the family make ends meet.In 1985, Enrique Gonzalez Sr. began his journey in the grocery business when he opened Carniceria Vallarta in a 1,000 sq. ft market in Van Nuys, CA. He focused on selling the traditional cuts of meats popular in his native Mexico with an emphasis on unequaled quality and the friendliest of customer service. He soon expanded the business to a second location and brought his four brothers into the business. From there the adventure truly began, as they worked together as a family to build both a reputation for excellence and a successful business.The Gonzalez brothers believed that the key to Vallarta’s success would be to combine elevated customer service with the highest quality products to serve the growing Hispanic community whose needs may not be addressed by big chain stores.That’s why, from the beginning, Vallarta Supermarkets offered a wider variety of the freshest, traditional foods from Mexico, and Central and South America than any other store. They offered specialty and traditional items customers couldn’t find anywhere else: cut-to-order Latin-style meats (ranchera, diesmillo, lomo de res), spices, fresh fruit and produce, delicious prepared foods, pan dulce made daily, plus everything else you would expect from a traditional grocery store. Fast forward to today where Vallarta has expanded its offerings to include a juice and aquas frescas bar, tortilleria, bakery (panaderia), a cevicheria and more.