Customer Contract Admin Analyst
Roles & Responsibilities
- Gain in-depth knowledge of MMS solutions\' functions, features, and technical requirements.
- Write technical responses for IT-related queries from RFPs, contracts, and security audits.
- Manage, prioritize, and track requests with strong project management skills.
- Build strong relationships with technical SMEs, platform development, and global marketing teams.
- Stay updated with new versions and product releases through continuous training.
- Provide accurate, timely responses to mitigate risks and seize opportunities.
- Collaborate with the HIT team to deliver technical training on MMS solutions.
- Review product release content to ensure technical completeness for customer conversations.
- Work with product and information security teams to maintain updated security whitepapers.
- Perform other responsibilities as assigned.
Experience Required
- Project management experience, particularly managing multiple priorities.
- Experience working with cross-functional teams, especially in technical environments.
- Previous work with technical products, preferably in the healthcare or IT sectors.
- Experience with or certification in cloud technologies is beneficial.
Skills & Certifications
- Strong project management and multitasking abilities.
- Excellent writing skills, especially in translating technical information into customer-friendly language.
- Strong customer-centric mindset.
- Ability to collaborate with various departments, including R&D, product security, and legal teams.
- Attention to detail and ability to meet deadlines.
- Proactive in building internal relationships with technical experts.
Eligibilities & qualifications
- Bachelor’s degree, preferably in a technical field (or equivalent experience).
- Technical IT training and knowledge.
- Knowledge of MMS products (Alaris, Pyxis, HealthSight) is preferred.
- Cloud experience or certification is a plus.
- Alignment with core values, with a desire to assist and support customers effectively.
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