Tax Compliance Representative (TCR)

Job Description and Duties

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

Are you a highly motivated person that values a positive and empowering work environment? Do you possess excellent analytical, communication and organizational skills?  If you are looking for an exciting opportunity and want to join a dynamic team, then this is the place for you!

Under the supervision of a Tax Administrator I, the Tax Compliance Representative, (TCR) in the Tax Processing and Accounting Division's (TPAD), Account Services Group (ASG) within the Account Management Section, the TCR performs duties of average difficulty in the establishment and maintenance of employer accounts and financial records.  

These duties include the more sensitive tax cases and status determinations involving in-depth account analysis and the transfer of payments and reports between accounts; complex Vertical Unity of Enterprise determinations; and referrals to the Rate Management Group for reserve account transfers and to the Field Audit and Compliance Division to assess for possible rate manipulation schemes.  As proficiency increases, the TCR provides training for new and less-experienced staff, acts in a lead capacity for training, and provides technical assistance to staff on complex work items.  In addition, the TCR reviews the work of staff in training and provides feedback to the employee and supervisor.

Positions located at 1416 9th Street, 6th Floor, Sacramento, CA 95814.

These positions are headquartered at the New Labor Agency Building (NLAB), a newly remodeled high-rise building. Located in the heart of Downtown Sacramento and in close proximity of the State Capitol and the Golden1 Center, this beautiful and modern building provides the following amenities: Break areas, wellness/lactation rooms, coffee points, a fitness center with private showers, a Career Center for EDD Employees, a micro market, building-wide WiFi, an outdoor terrace, bike storage, nearby public transit options, and much more.

Apply today for the opportunity to work in this state-of-the-art building!

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the .

Working Conditions

Visa Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Special Requirements

“Interested candidates must submit a state application (STD 678), and proof of meeting the minimum qualifications for the classification (ex: transcripts, degree, or experience). Failure to provide these documents may result in your disqualification from the recruitment process.”

Note: If you qualify under Pattern I or Pattern II and have not taken any college courses you may bypass the College Transcript requirement. Click on "Choose/Upload" next to "Other - College Transcripts" in the Required Documents section. It will prompt you to provide an explanation. In this box you must include "I have not taken any college courses, I am eligible under Pattern I (or II)." Then press "Save Bypass". If you have taken any college courses, you are required to submit your college transcripts.

These positions are headquartered in Sacramento and may be eligible for telework under EDD's telework policy. California Government Code Section 14200 requires employees to reside in California to telecommute. Employees are required to report to their headquarters office, as needed. Travel expenses to and from the assigned headquarters are the responsibility of the employee.

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included on your State Application (STD Form 678), to clearly demonstrate how you meet the Minimum Qualifications for the position.

It is strongly encouraged to apply through your CalCareer Account at .

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment

To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

Tax Compliance Representative, EDD Bulletin

For more information about the State hiring process, click here . To watch tutorials on how to apply for a State job, click here .

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Knowledge of: tax program, customer service, telephone techniques, and business practices.

Ability to: to speak clearly and effectively, work independently, establish and maintain effective relationships with customers and coworkers.

Benefits

Benefit information can be found on the CalHR website, , and the CalPERS website, .

Statement of Qualifications Requirements

A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ may not receive further consideration and may be excluded from the hiring process.

The SOQ should be 12 point font, single spaced and not exceed 1 page.

1. We work in a team environment and the contributions from each member are important to our continued success to meet organizational goals. What team building skills do you possess that will enhance the performance of our team? Please provide examples.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Other - A Cover Letter is required and must be included.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is Required. Please see “Statement of Qualifications Requirements” section for more information about the SOQ.