Global Change Management Lead (San Jose)

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Overview

The Global Change Management Lead drives effective and sustainable workplace change across the organization, with a particular focus on developing and executing a comprehensive global strategy for all engagement projects. This role is responsible for aligning change management initiatives with organizational goals, ensuring clear communication and stakeholder engagement. The Change Management Lead works in partnership with internal teams and client stakeholders, often across multiple business units, projects, and regions.

Key Responsibilities

• Lead the assessment, design, and execution of global, cross-functional change management strategies and plans, ensuring seamless integration with business goals and project deliverables.
• Lead a team of high performing Change Management professionals across three global theatres.
• Develop, deliver, and continuously improve the change communications structure, strategy, tools, and templates, supporting both program-level and project-level change initiatives.
• Build, maintain, and govern a comprehensive engagement library (including templates and best-practice examples) that supports diverse change-related communications.
• Guide, coach, and support project change managers to ensure the effective creation, customization, and delivery of consistent communications using standardized templates and resources.
• Partner closely with internal leadership, client stakeholders, and cross-functional teams, acting as the primary liaison between executive sponsors, the project team, and all impacted business units.
• Plan, coordinate, and deliver stakeholder engagement initiatives.
• Monitor feedback from stakeholders, identify risks and resistance, and implement creative solutions to drive adoption and positive engagement.
• Track, analyze, and report on change management activities and outcomes; conduct post-implementation reviews to ensure change sustainability and continuous improvement.
• Seek out and incorporate innovative ideas for improving communication effectiveness, looking to leverage new channels and digital platforms (such as SharePoint and Microsoft O365 tools).
• Designing and delivering training programs to help employees and stakeholders adapt to changes in real estate management and operations.
• Conducting change impact assessments to identify potential risks and develop mitigation strategies.
• Establishing metrics and KPIs to monitor the progress of change initiatives and providing regular reports to senior management.
• Collaborating with project managers and real estate experts to ensure seamless integration of change management activities into the overall project plan.
• Bachelor's degree in a related field or a minimum of 10 years' experience in change management and communications, preferably in a global workplace environment.
• Demonstrated experience developing communications strategy and managing templates, plans, and resources for change management programs.
• A Certified Change Management Professional (CCMP) certification. A Prosci Change Management Certification or equivalent is highly desirable.
• Excellent communication, interpersonal, and stakeholder management skills.
• The ability to work effectively in a complex, multi-stakeholder environment.
• Strong analytical and critical thinking skills.
• Proficiency in project management software and tools.
• Proficiency in using digital platforms and communications channels (e.g. SharePoint, Microsoft O365 suite) for stakeholder engagement and communications delivery.
• Excellent written and verbal communication skills, with a focus on clarity, influence, and engagement across cultures and regions.
• Experience navigating matrixed organizations, working with virtual/global teams, and managing governance/approval processes with multiple stakeholder groups.
• Strong influencing, problem-solving, and decision-making skills; empathy and active listening to understand and address stakeholder concerns.
• Proven ability to analyze program outcomes and develop recommendations for continuous process improvement.

Estimated total compensation for this position:

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Overview

The Global Change Management Lead drives effective and sustainable workplace change across the organization, with a particular focus on developing and executing a comprehensive global strategy for all engagement projects. This role is responsible for aligning change management initiatives with organizational goals, ensuring clear communication and stakeholder engagement. The Change Management Lead works in partnership with internal teams and client stakeholders, often across multiple business units, projects, and regions.

Key Responsibilities

• Lead the assessment, design, and execution of global, cross-functional change management strategies and plans, ensuring seamless integration with business goals and project deliverables.
• Lead a team of high performing Change Management professionals across three global theatres.
• Develop, deliver, and continuously improve the change communications structure, strategy, tools, and templates, supporting both program-level and project-level change initiatives.
• Build, maintain, and govern a comprehensive engagement library (including templates and best-practice examples) that supports diverse change-related communications.
• Guide, coach, and support project change managers to ensure the effective creation, customization, and delivery of consistent communications using standardized templates and resources.
• Partner closely with internal leadership, client stakeholders, and cross-functional teams, acting as the primary liaison between executive sponsors, the project team, and all impacted business units.
• Plan, coordinate, and deliver stakeholder engagement initiatives.
• Monitor feedback from stakeholders, identify risks and resistance, and implement creative solutions to drive adoption and positive engagement.
• Track, analyze, and report on change management activities and outcomes; conduct post-implementation reviews to ensure change sustainability and continuous improvement.
• Seek out and incorporate innovative ideas for improving communication effectiveness, looking to leverage new channels and digital platforms (such as SharePoint and Microsoft O365 tools).
• Designing and delivering training programs to help employees and stakeholders adapt to changes in real estate management and operations.
• Conducting change impact assessments to identify potential risks and develop mitigation strategies.
• Establishing metrics and KPIs to monitor the progress of change initiatives and providing regular reports to senior management.
• Collaborating with project managers and real estate experts to ensure seamless integration of change management activities into the overall project plan.

Skills & Competencies

• Bachelor's degree in a related field or a minimum of 10 years' experience in change management and communications, preferably in a global workplace environment.
• Demonstrated experience developing communications strategy and managing templates, plans, and resources for change management programs.
• A Certified Change Management Professional (CCMP) certification. A Prosci Change Management Certification or equivalent is highly desirable.
• Excellent communication, interpersonal, and stakeholder management skills.
• The ability to work effectively in a complex, multi-stakeholder environment.
• Strong analytical and critical thinking skills.
• Proficiency in project management software and tools.
• Proficiency in using digital platforms and communications channels (e.g. SharePoint, Microsoft O365 suite) for stakeholder engagement and communications delivery.
• Excellent written and verbal communication skills, with a focus on clarity, influence, and engagement across cultures and regions.
• Experience navigating matrixed organizations, working with virtual/global teams, and managing governance/approval processes with multiple stakeholder groups.
• Strong influencing, problem-solving, and decision-making skills; empathy and active listening to understand and address stakeholder concerns.
• Proven ability to analyze program outcomes and develop recommendations for continuous process improvement.

Estimated total compensation for this position]]> <