WPS Concierge (Santa Clara)

WSP Concierge

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available depending on contract factors and upon meeting requirements.

We are seeking a proactive, polished, and service-driven individual to join our Workplace Services team as a WPS Concierge. This multifaceted role focuses on delivering executive-quality hospitality, seamless event execution, and top-tier customer and guest support. The ideal candidate thrives in a fast-paced, client-facing environment, is passionate about operationallence, and brings meticulous attention to detail in every interaction. An innovative, self-starter mindset is essential, with the ability to anticipate needs, solve problems creatively, and take initiative without being prompted.

Key Responsibilities:

Executive Hospitality & Guest Experience

• Warmly welcome all visitors with a poised, professional, and polished demeanor, providing white-glove service from arrival through departure.

Demonstrate a forward-thinking approach by anticipating guest needs and taking initiative to ensure a seamless, high-touch experience.

• Offer concierge-style assistance, including coat/bag check, personalized wayfinding, and tailored guest assistance.
• Escort guests to their destinations, orienting them to the space and available amenities.
• Maintain confidentiality when handling sensitive guest or corporate information.

Customer Meeting, Event & Support

• Serve as the primary point of contact for all customer meetings and internal events from planning through day-of execution.
• Provide day-of event support, including room readiness, signage updates, and rapid resolution of last-minute needs to ensure a premium end-user experience.
• Liaise with internal stakeholders and clients to understand meeting goals, expectations, and logistical requirements.
• Manage pre-meeting logistics, including room booking, guest pre-registration, badge preparation, and catering coordination.
• Support ad hoc and last-minute requests with professionalism, flexibility, and urgency, acting as the go-to resource for on-site details, regional points of interest, and providing expert knowledge to ensure seamless execution
• Support the setup and teardown of furniture before/after events and coordinate storage logistics.

Emergency Preparedness & Continuous Improvement

• Identify service gaps and proactively partner with leadership to propose enhancements that elevate the guest, customer, and employee experience while supporting ongoing process improvement and innovation.
• Collaborate with cross-functional teams and contribute to a culture of continuous improvement.

Preferred Skills:

• Experience in hospitality, hotel, or restaurant environments with a strong focus on guest experience and servicelence.
• Comfortable supporting a high-tech environment and adapting to the unique needs of the business.
• An independent, self-starter with an intuitive mindsetable to take initiative, solve problems creatively, and work with minimal direction.
• Positive, solutions-oriented mindset and ability to remain composed under pressure.
• Proactive and confident in handling logistics, coordinating across teams, and resolving issues in real time.
• Passionate about delivering exceptional service and enhancing the workplace experience.

Required Qualifications:

• High school diploma or GED required; Bachelors degree or equivalent relevant experience strongly preferred.
• Minimum of 2 years of professional experience in customer service, event coordination, or hospitality in a high-tech office environment.
• Exceptional organizational skills with the ability to manage multiple priorities and fine details.
• Outstanding interpersonal, written, and verbal communication skills.
• Physically able to lift up to 35 lbs and support room setup and teardown tasks as needed.
• Proficient in Microsoft Office and familiar with digital ticketing platforms or event management systems.