Sr. Product Manager, Member Engagement

About Lyra Health

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role:

Lyra Health is looking for a Sr Product Manager to drive member engagement with our growing suite of care offerings. In this role, you will craft a product strategy that enables more members to access Lyra’s life changing care. You will collaborate with engineering, design, and data science to drive deeper interaction and engagement throughout the member experience.

As a member of the Product team at Lyra, you’ll partner closely with marketing, clinical and operational leads, executives, and other stakeholders to develop a deep understanding of our users and to craft compelling solutions for them. You’ll have an opportunity to play a hands-on execution and leadership role in every aspect of the product life cycle.

This role will be located onsite at our Burlingame, CA headquarters (hybrid; 1-2 days per week in-office).

Responsibilities

• Craft a thoughtful product strategy and roadmap that helps drive member awareness, engagement and conversion, while balancing cross functional dependencies.
• Be the voice of your users. Thoroughly understand their needs, including conducting user research and usability testing in conjunction with designers.
• Define and analyze product metrics to inform decision-making and measurement of success in driving engagement and conversion.
• Leverage quantitative and qualitative data to define and validate both a roadmap and detailed product plans for your area of responsibility.
• Prioritize features and functionality in line with company goals and user needs.
• Engage with customers and key internal stakeholders to validate and ensure that product plans will achieve their desired business objectives.
• Drive alignment and effective problem resolution across the organization, including the Lyra leadership team.
• Develop and communicate detailed product requirements as well as a coherent backlog.
• Work with designers and engineers to ensure successful envisioning and delivery of new features and functionality. Drive test case development and product testing.
• Write release notes and train internal stakeholders on new features.
• Keep stakeholders informed by sharing progress on existing product initiatives as well as future roadmap plans.
• Help identify and drive process improvements for the Product team.

Qualifications

• BA/BS, or equivalent experience, required
• 5+ years of demonstrated experience in product management within successful SaaS, enterprise software, or health tech organizations.
• Experience with all phases of the product lifecycle as well as prior experience managing successful product launches
• Ability to work well on a highly collaborative and cross-functional team, with senior leadership, and with external customers and partners
• Listens well, with a curiosity and passion to learn more about your users, our market, our product, the competitive landscape, and much more
• Demonstrated leadership and strong, proactive ownership over one’s area of responsibility; has an innate sense of accountability, attention to detail, and an execution-oriented mindset
• Ability to think strategically and analytically while operating in a fast-paced, dynamic startup environment
• Excellent verbal and written communication skills, and solid presentation skills
• Nice-to-have: user growth/conversion experience, technical and design skills, experience in healthcare technology

$142,000 - $196,000 a year

As a full-time Sr. Product Manager, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $142,000 to 196,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses.

Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:

-Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)

-Lyra for Lyrians; coaching and therapy services

-Equity in the company through discretionary restricted stock units

-Competitive time off with pay policies including vacation, sick days, and company holidays

-Paid parental leave

-401K retirement benefits

-Monthly tech allowance

-We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!

We can’t wait to meet you.

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected] more information about how we use and retain your information, please see our Workforce Privacy Notice."