Housing Systems Coordinator Residence Life

APU seeks employees who desire to contribute to our thriving culture by cultivating community through professional interactions demonstrating a posture of lifelong learning and modeling Christ-like character. Working together employees at APU commit to establishing a university atmosphere that is edifying to God and one another.

The Housing Systems Coordinator oversees the full lifecycle of housing operations including the housing application process room assignments and management of the residential student database (StarRez). This role ensures the accuracy and integrity of housing data maintaining seamless alignment with student records and institutional systems. With a strong emphasis on precision and process management the Coordinator optimizes housing workflows supports departmental operations and contributes to the overall effectiveness of Residence Life in fostering an exceptional residential student experience. By stewarding housing operations in partnership with Residence Life staff this role contributes to the universitys mission of cultivating a Christ-centered residential community that promotes belonging growth and holistic student development.

Required Education

• Bachelors degree in business management student affairs or a related field.

Required Experience

• Three to five years of experience with campus housing assignments and administrative duties.
• Experience with StarRez Housing Management System.

Prima ry Duties/Essential Functions

• Manage all aspects of the housing application and assignment processes with care and accuracy ensuring a smooth and supportive experience for students.
• Administer and maintain the residential student database (StarRez) ensuring data integrity and alignment with student records and university systems.
• Communicate housing procedures deadlines and updates clearly and compassionately to students families and campus partners.
• Partner with Residence Life and Student Affairs staff to coordinate room selection housing transitions and occupancy management.
• Support housing operations related to billing check-in/check-out room changes and special housing accommodations.
• Serve as a key point of contact for students navigating housing questions or challenges responding with empathy accuracy and Christ-centered care.
• Collaborate with campus departments (e.g. Student Accounts Facilities Accessibility and Admissions) to ensure alignment of processes and timely resolution of housing needs.
• Contribute to the creation of systems and processes that promote equity inclusion and belonging within the residential community.
• Participate in Residence Life initiatives events and communications that reflect the mission of fostering spiritual growth community engagement and student development.
• Support other departmental projects and duties as assigned to advance the mission and vision of the Office of Residence Life.

Room Assignment Management

• Supports the residential program by the careful coordination of fall spring and summer housing assignments for new and returning undergraduate students through the StarRez housing system.
• Coordinates the set-up and ongoing maintenance of the StarRez portal for students to request housing petition for housing if they are graduate or professional students petition for exemption from the university requirement if they are freshmen or sophomores provide emergency contact information sign thelicense agreement secure a meal plan etc.
• Coordinates the room selection process for returning students through the portal. Manages student housing applications and room assignments for new residents through either auto-allocation or manual assignments.

Student Housing Data Information Maintenance

• Maintain confidentiality accuracy and professionalism in all aspects of data management and student interaction.
• Analyze housing data and generate reports to inform departmental planning and enhance the overall residential experience.
• Maintains records in the housing information system (StarRez) and on forms received through other sources (Formstack Google Forms etc.).
• Assist with the development and production of housing-related reports including capacity occupancy inventory assets etc.
• Produces a weekly snapshot of information for RezLife which is used for senior leadership to create revenue projections and other necessary analytics for APU administration.
• Ensure accuracy of student housing charges.
• Works with living area professionals on assignment changes via the room change process.
• Coordinates assignment adjustments throughout the year (withdrawals LOAs dismissals suspensions cancellations accessibility and disability accommodations etc.).
• Ensures that students housing rates and charges or accurate and any applicable prorations or adjustments are made and are reflecting in StarRez and in Peoplesoft student accounts.

Exemptions Petitions and Exceptions Coordination

• Works with students and staff regarding exemptions form the housing requirement petitions to be released from license agreements and special accommodations received from the Accessibility and Disability Resources (ADR) office.
• Liaises with appropriate departments and with RezLife team regarding decisions impacting housing assignments.

Skills

• Able to communicate effectively written and verbal with students parents and staff and faculty in a friendly patient and professional manner; including negotiation skills.
• Ability to work under pressure exuding a mature demeanor while multi-tasking in a deadline-oriented environment with accuracy and consistency.
• Adequately skilled in computer management tools; including Windows or Mac applications various web-based applications Microsoft Office (Word and Excel).
• Able to interpret and explain rules and policies.
• Good organizational time management and problem-solving skills.
• Able to keep information confidential.
• In agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students.

Mental Demands

• Ability to work under pressure exuding a mature demeanor while multi-tasking in a deadline oriented environment with accuracy and consistency.
• Ability to work independently and meet deadlines.
• Ability to work collaboratively with a team as well as an independent contributor.
• Ability to exercise good judgment and discretionary skills in determining when to act independently and when to consult management prior to taking action.
• Self-starter with a positive attitude.
• In agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students.

Physical Demands

• Requires repetitive motions and sitting at a computer keyboard.
• Hearing and speaking on the telephone.
• Able to conduct business at other offices on campus.
• Able to lift bend grasp reach lift up to 20 lbs. occasionally.

Visual Demands

• Reading writing notes and computer monitor.

Environment

• Pleasant office comfortable temperatures.

Technologies

• Proficient in Google Apps. Microsoft Office Word PowerPoint Excel Slate Stellic and Peoplesoft.

Compensation

• Grade 7: $19.49 to $22.41 is the hourly compensation for this role and reflects what Azusa Pacific University reasonably expects to pay for this position. Actual compensation may vary based on the qualifications experience and internal addition to compensation APU offers a competitive benefits package.

Azusa Pacific University is a Christ-centered multicultural community that values and seeks faculty and staff who are committed to diversity work effectively with diverse populations and engage others in ways that honor our rich cultural mosaic and biblical foundation. Please click the links to learn more about what we believe our mission statement and our statement of faith.

You can learn more about APU by watching the stories of faculty staff and alumni as they carry out our mission here: Pacific University will conduct a background check on all final candidates.

Review of applications will begin immediately and the position will remain open until filled unless otherwise stated. Azusa Pacific University does not discriminate on the basis of race color national origin sex age disability or status as a veteran in any of its policies practices or procedures. Women and minorities are encouraged to apply.

Required Experience:

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