Head of QA
This isn’t another chatbot or automation layer.
This platform is using voice AI real-world clinical data to power empathetic, human-like conversations between healthcare systems and patients - at scale. Think:
- Real-time voice interactions
- Emotional signal detection (not just what is said, but how )
- AI-driven care workflows across health plans, providers, and pharma
Now they need someone to own quality across the entire system . Why This Role is Interesting This is not a traditional QA leadership role.
You’re not just testing features.
You’re responsible for quality across a full AI data real-world system , including:
- Voice pipelines (speech-to-text → LLM → text-to-speech)
- ML / GenAI behaviour (non-deterministic systems)
- Healthcare data integrations (FHIR, HL7, etc.)
- Real-time production environments
- Customer-specific deployments
What You’ll Own
- Lead and scale a team of ~8 QA Engineers SDETs
- Design a risk-based quality strategy across AI, data, and platform layers
- Build testing systems across:
- Functional automation
- Data pipelines / ETL validation
- Integration regression
- Production monitoring
- Define how to test LLM-driven workflows conversational logic
- Partner deeply with:
- Engineering
- Product
- Data / ML teams
- Customer implementation teams
- Improve:
- Release reliability
- Production triage
- Defect escape rates
- Customer-facing quality
- Launch readiness for enterprise customers
- Root cause analysis across complex system failures
- Embedding quality as a cultural standard , not a function
- 8 years in QA / Quality Engineering / SDET leadership
- Experience with complex, distributed systems (APIs, data, integrations)
- Exposure to ML / GenAI systems (or other probabilistic systems)
- Strong understanding of:
- Automation strategy
- Data validation ETL testing
- Release production quality
- Comfortable working with:
- SQL (strong)
- Python (working familiarity)
- Experience with modern data stacks:
- Databricks / Spark / DBT / Postgres
- Airflow or similar orchestration tools
- Healthcare / regulated environments
- Voice AI / conversational systems
- LLM testing / prompt-driven workflows
- Observability tooling (e.g. Datadog, Splunk)
- Experience in fast-scaling startups
- Releases become predictable and reliable
- Production issues drop — and are resolved faster
- Data quality is trusted across the platform
- QA evolves into a strategic function, not a gatekeeper
- The business has real confidence in AI behaviour customer outcomes
If the system fails:
- Conversations break
- Data becomes unreliable
- Patient experiences degrade
- Care teams scale effectively
- Patients feel heard and supported
- Healthcare systems operate more efficiently
Why Join
- Mission-driven: real-world impact on patient care
- Deep technical challenge across AI data real-time systems
- Strong funding rapid growth phase
- Opportunity to define quality in a category-defining product
Recommended Jobs
Senior Go Developer
Senior Go Developer at Lovable We are seeking an experienced Go developer to join our team in San Francisco. As a Senior Go Developer, you will be responsible for building scalable backend systems…
Web Editor
OVERVIEW OF THE COMPANY FOX Entertainment With a legacy spanning more than 35 years, FOX Entertainment is one of the world’s most recognizable media brands and a prolific content producer acros…
Backend Engineer - AI and Real-Time Systems
We are hiring a Backend Engineer – AI and Real-Time Systems Location: Hybrid – SF Bay area Type: Full-time Salary – ¢160,000 – $220,000 Recruitment Partner: Carter Wellington Carter Wel…
Senior Business Development & Account Manager
Overview: LeadAdvisors is a high-growth BPO and digital marketing powerhouse operating 1,000+ outbound seats and publishing across DA 90+ media sites. We serve $5M-$50M operators in financial ser…
Travel Nurse RN - Labor & Delivery - $2,638 per week in Lodi, CA
Registered Nurse (RN) | Labor & Delivery Location: Lodi, CA Agency: Triage Staffing Pay: $2,638 per week Shift Information: Nights - 3 days x 12 hours Contract Duration: 13 We…
SKIMS Footwear Designer
SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards by delivering technically in…
Customer Service Rep(08486) - 4530 Main St.
Job Description Job Description Job Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not again…
Account Executive - Media & Entertainment
VAST Data is looking for an Account Executive - Media & Entertainment to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in hist…
System Engineer- Cyber Security Engineering Focus
Overview This position plays a hands-on role securing systems that support critical Defense and Intelligence missions. This position is focused on applying risk management frameworks, engineering sec…
Founding Lead Engineer
Our client, an AI-driven startup, is hiring a Founding Lead Engineer to join their team in San Francisco. The successful candidate will play a key role in building and scaling the platform, from writi…