Head of QA
This isn’t another chatbot or automation layer.
This platform is using voice AI real-world clinical data to power empathetic, human-like conversations between healthcare systems and patients - at scale. Think:
- Real-time voice interactions
- Emotional signal detection (not just what is said, but how )
- AI-driven care workflows across health plans, providers, and pharma
Now they need someone to own quality across the entire system . Why This Role is Interesting This is not a traditional QA leadership role.
You’re not just testing features.
You’re responsible for quality across a full AI data real-world system , including:
- Voice pipelines (speech-to-text → LLM → text-to-speech)
- ML / GenAI behaviour (non-deterministic systems)
- Healthcare data integrations (FHIR, HL7, etc.)
- Real-time production environments
- Customer-specific deployments
What You’ll Own
- Lead and scale a team of ~8 QA Engineers SDETs
- Design a risk-based quality strategy across AI, data, and platform layers
- Build testing systems across:
- Functional automation
- Data pipelines / ETL validation
- Integration regression
- Production monitoring
- Define how to test LLM-driven workflows conversational logic
- Partner deeply with:
- Engineering
- Product
- Data / ML teams
- Customer implementation teams
- Improve:
- Release reliability
- Production triage
- Defect escape rates
- Customer-facing quality
- Launch readiness for enterprise customers
- Root cause analysis across complex system failures
- Embedding quality as a cultural standard , not a function
- 8 years in QA / Quality Engineering / SDET leadership
- Experience with complex, distributed systems (APIs, data, integrations)
- Exposure to ML / GenAI systems (or other probabilistic systems)
- Strong understanding of:
- Automation strategy
- Data validation ETL testing
- Release production quality
- Comfortable working with:
- SQL (strong)
- Python (working familiarity)
- Experience with modern data stacks:
- Databricks / Spark / DBT / Postgres
- Airflow or similar orchestration tools
- Healthcare / regulated environments
- Voice AI / conversational systems
- LLM testing / prompt-driven workflows
- Observability tooling (e.g. Datadog, Splunk)
- Experience in fast-scaling startups
- Releases become predictable and reliable
- Production issues drop — and are resolved faster
- Data quality is trusted across the platform
- QA evolves into a strategic function, not a gatekeeper
- The business has real confidence in AI behaviour customer outcomes
If the system fails:
- Conversations break
- Data becomes unreliable
- Patient experiences degrade
- Care teams scale effectively
- Patients feel heard and supported
- Healthcare systems operate more efficiently
Why Join
- Mission-driven: real-world impact on patient care
- Deep technical challenge across AI data real-time systems
- Strong funding rapid growth phase
- Opportunity to define quality in a category-defining product
Recommended Jobs
Development and Production Attorney (Potential Director or VP Scope)
NEON is seeking a highly skilled, experienced attorney to join our growing Business & Legal Affairs team in either the New York or Los Angeles office. This leadership role offers a unique opportunity…
Office Clerk
Summary: The Office Clerk is responsible for supporting day-to-day maintenance operations across multiple locations by tracking work orders, coordinating with vendors and technicians, processing pur…
Phlebotomist 4068
This is a contract job opportunity. potential for perm Position: Phlebotomist 4068 Location: Santa Rosa CA and area (float job) Schedule: 6AM to 6PM- M-F Shifts will only be 8 hours but depen…
Sr Packaging Engineer I
Job Description At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessl…
Retail Sales Associate
Position : Retail Sales Associate - Durable Medical Equipment (DME). Location : Walnut Creek, CA. Job Type : Full-time. Company : Kerae Medical. About Us: Kerae Medical is a growing …
Manufacturing Operations Specialist - Assembler
Manufacturing Operations Specialist - Assembler 37037385 ~ Hourly pay: $30/hr ~ Worksite: Leading electronic testing company (Santa Rosa, CA 95403 - Onsite) ~ W2 Employment, Group Medical, Denta…
Plumbing Project Manager
Plumbing Project Manager position in San Francisco This is a permanent position with salary and benefits. We are a large, growing Mechanical Contractor that specializes in Plumbing/HVAC Design-Bu…
WMS Consultant
About LIDD LIDD (LIDD.com) is a leading supply chain management consulting firm. We design complex warehouses and logistics systems to help companies move goods more efficiently. Our clients are m…
HR/Payroll Coordinator
Position: Payroll/HR Coordinator Company Name: AiLO Logistics Position Type: Full-Time / Non-Exempt Pay Rate Range: $28.00 - $30.00/hour Formerly known as AJR Trucking, AiLO Logistics i…