Alexander Wang Store Manager, South Coast Plaza
- Deliver and coach a consistent client experience, ensuring retail objectives of high-quality data collection and sharing of relevant brand information with our clients through a strong sales floor presence
- Recruit, train, motivate and develop staff ensuring all positions are filled in a timely manner with best-in-class personnel
- Develop and implement best-in-class store standards including talent, training, performance, operations and CRM initiatives
- Analyze available sales reports to determine the needs of the business and set KPI strategies
- Set individual sales goals for sales team, ensuring goals reflect store business goals
- Ensure all associates provide the highest level of customer service with in-depth knowledge of the brand, relevant initiatives and product
- Recommend events/incentives that will continue to grow customer base, with emphasis on building local and high potential clients
- Partner with Buying team on seasonal collection assortment and buying strategies to build a diversified and sustainable flagship business
- Support, implement and provide follow-up for all training programs, seminars, etc.
- Ensure all opening and closing of store procedures are properly followed
- Ensure deliveries are properly processed in a timely manner
- Meet inventory accuracy and shrink requirements through monitoring of monthly cycle counts, COG management and stock standards
- Ensure staff is trained in all areas of appropriate POS usage ensuring credit and cash control procedures are properly followed including bank deposits, safe funds and petty cash
- Assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, client data maintenance
- Exhibit proficiency in computer programs including Word, Excel
- Implement and maintain all merchandising directives and ensure execution of all visual merchandising standards
- Ensure the selling floor is neat and organized, always reflecting the correct visual image
- Resolve all employee issues in a timely and effective manner, partnering with the Retail Ops team and HR when necessary
- Ensure integrity of payroll and commissions processes
- 3-5 years of successful experience in a managerial position (minimum 5 people)
- 3-5 of experience in luxury retail or hospitality
- Entrepreneurial with inclusive leadership style and market awareness
- Exceptional interpersonal skills
- Adaptable, open, risk-taking, dynamic, agile
- Bachelor's or relevant degree preferred
- Proficient with analyzing data for a large volume store
- Proficiency in a second language is a plus
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