Senior Account Manager, Social Impact

About Us

TaskForce is an independent agency that builds capacity and community for the most influential nonprofits, brands, and people taking on the most pressing challenges facing our state, our nation, and our world. We understand the role that creative culture plays in shaping public opinion and policy, and invest heavily in creating lasting relationships with the communities and partners we engage with. We work primarily at the intersection of culture and impact, and our work has resulted in some of our time's most highly acclaimed and influential public campaigns.

About This Role

TaskForce is seeking a seasoned, high-energy Senior Account Manager to lead client relationships and drive the execution of complex, integrated campaigns. We are looking for a true agency professional who doesn’t just manage tasks, but takes full ownership of their accounts.

The ideal candidate is a self-starter who thrives in a fast-paced, dynamic environment. You are someone who anticipates client needs before they are articulated and possesses the initiative to not only deliver on expectations, but consistently exceeds them. You will serve as the primary point of contact for our clients, navigating strategy, managing project lifecycles, and ensuring our internal creative and production teams are seamlessly integrated to deliver world-class work.

Key Responsibilities

• Proactive Client Management: Serve as the lead for a select portfolio of clients. You are responsible for the health of the relationship, ensuring clear communication and consistent alignment between the client’s vision and TaskForce’s execution.
• Strategic Initiative: Take the lead in navigating strategy and tactical approaches. We need someone who looks beyond the immediate brief to identify how we can provide more value and deeper impact for our partners.
• Cross-Functional Leadership: Act as the "connective tissue" between clients and internal teams. You will ensure creative, production, and digital teams are fully looped in, briefed accurately, and aligned on all deliverables.
• End-to-End Project Ownership: Maintain total oversight of the project lifecycle. From initial brainstorming to final delivery, you ensure timelines are met, workflows are efficient, and the final output is of the highest quality.
• Financial & Contractual Oversight: Manage portfolio client contracts and budgets, ensuring projects remain within scope and identifying opportunities for growth and renewal.

Requirements

About You

• Self-Starter: You don’t wait for instructions. You see a gap and fill it. You are motivated by high-quality results and take personal pride in the success of your accounts.
• Dynamic & Adaptable: You are comfortable with ambiguity and can pivot quickly in a fast-paced environment without losing focus on the details.
• Exceptional Interpersonal Skills: You are a natural relationship builder who can navigate various client personalities and foster a collaborative, high-performing internal culture.

Requirements

• Agency Experience: 5-7+ years of account management experience within a fast-paced agency or similar environment is required.
• Client Mastery: Proven experience managing high-touch client relationships and leading multi-channel campaigns from inception to completion.
• Internal Integration: Solid experience working alongside creative and production teams to deliver on client expectations.
• Location: Must be based in Los Angeles or New York.
• Mission Alignment: An interest in and commitment to TaskForce’s mission of driving social change through culture.
• Tech Proficiency: Expert level with Google Workspace and modern project management tools (e.g., Asana, Monday, or similar).

Benefits

• Competitive salary commensurate with experience.
• Full health insurance coverage and dental/vision benefits.
• 401k retirement savings plan with company match.
• Generous paid vacation and 14 annual company holidays.
• Monthly wellness stipend.