Front-End Financial Aid Assistant Manager

Position Summary:

The Front-End Financial Aid Assistant Manager plays a dual role in delivering direct student-facing services while monitoring and guiding the productivity of front-line financial aid staff. Approximately 70% of the role involves hands-on financial aid processing and student support; 30% is dedicated to oversight functions, including monitoring team punctuality and file progression metrics.

Essential Functions:

Operational Responsibilities (70%)

• Assist students in navigating the financial aid process, including completing applications, verifying documents, and submitting required forms
• Serve as the primary point of contact for students at the front-end of the financial aid process (application intake, document submission, eligibility guidance)
• Conduct individual counseling sessions and financial aid presentations to ensure students understand their financial options and responsibilities
• Evaluate student financial aid applications to determine eligibility for various federal, state, and institutional aid programs
• Maintain accurate and complete student financial aid records, ensuring compliance with regulatory requirements
• Collaborate with other university departments to resolve complex financial aid issues and deliver excellent student service
• Maintain thorough and timely documentation in the student information system (SIS)
• Escalate complex issues to the Financial Aid Manager or appropriate personnel
• Stay up to date with changes in financial aid regulations and communicate updates to students and team members

Supervisory Responsibilities (30%)

• Monitor team punctuality, daily attendance, and adherence to schedules; document and escalate issues as needed
• Track file progression and productivity metrics to ensure workflow consistency and performance equity
• Serve as the first point of escalation for routine procedural and interpersonal matters within the front-line team

Qualifications:

• Bachelor’s degree in a related field such as finance, accounting, or education
• Previous experience in a financial aid or student services role within higher education
• At least 6 months of leadership or team coordination experience (formal or informal)
• Strong knowledge of federal and state financial aid programs and regulatory frameworks
• Excellent interpersonal and communication skills with the ability to explain complex information clearly to diverse audiences
• Highly organized and detail-oriented, with strong prioritization and time management skills
• Proficient in financial aid management systems and Microsoft Office Suite
• Customer service-focused with a deep commitment to student success
• $30-$35/hr. (salary is based on experience and education)

Conditions of Employment:

• A job-related assessment may be required during the interview process
• Must be able to perform each essential duty satisfactorily and be physically present in the office (unless otherwise noted)
• Employment verification will be conducted to validate work experience per accreditation standards
• Offers of employment are contingent upon the successful completion of a background check
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Work Environment:

• Standard office/classroom/lab or clinical setting
• Duties are typically performed while sitting at a desk or computer workstation
• May include time spent in skills labs or bedside environments as required by the program
• Subject to frequent interruptions, noise from talking or office equipment, and demanding timelines

Physical Demands:

• Regularly sits for extended periods
• Physical ability to perform program- or department-related duties
• Proficient in using electronic keyboards and office equipment
• Effective verbal communication via phone and in person
• Ability to read fine print, operate computers, and understand voices clearly
• Able to lift, carry, and/or move objects weighing 10–25 pounds as needed

Employee Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Exciting university events
• Seasonal motivational health and wellness challenges
• Work/Life Balance initiatives
• Onsite wellness program / Staff Chiropractor
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)

Institutional Values:

• Diversity and Inclusion: Stanbridge University’s motto, “Strength through Diversity,” reflects our deep commitment to honoring the diverse backgrounds of our students, faculty, staff, and surrounding communities. We strive to build an inclusive learning environment and uphold anti-discrimination practices in all aspects of university life.
• Innovation and Technology: We embrace cutting-edge technology to enhance student learning through interactive, hands-on experiences, including virtual reality and simulation labs—ensuring students are prepared for the demands of modern healthcare practice.
• Community Engagement: Through initiatives such as Stanbridge outREACH , students are empowered to give back to local and global communities, cultivating compassion, civic responsibility, and social awareness.

Equal Opportunity Employer:

Stanbridge University is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other protected status. All qualified applicants are encouraged to apply.