Night Audit/Front Desk Dual Position (Full Time) - Hilton Garden Inn Sacramento Airport Natomas

Job Description

Job Description

Position Summary:

Hilton Garden Inn is seeking a reliable and customer-focused Full-Time Front Desk Associate to work a dual role as both a Guest Service Agent and a Night Auditor. This is a great opportunity for someone who enjoys variety in their schedule and has a passion for hospitality-day or night! This full-time position blends the best of both roles:

• Part-Time Guest Service Agent (Front Desk): Serve as the face of the hotel, welcoming guests, assisting with check-in/check-out, and creating memorable experiences during daytime and evening shifts.

• Part-Time Night Auditor: Oversee overnight operations, ensure accurate daily financial reporting, and assist late-night guests with professionalism and care.

Responsibilities/Duties:

Guest Service Agent:

Greet guests with warmth and professionalism

Assist guests with inquiries and resolve issues promptly

Process payments and maintain accurate records

Collaborate with housekeeping and maintenance team

Handles guest check-in and check-out in an accurate and efficient manner.

Enters/changes reservation information on the hotel computer systems.

Processes payment from guest and posts charges to guest accounts.

Operates hotel telephone console and uses good telephone etiquette.

Sells rooms to guests on the telephone and in person.

May perform periodic or scheduled cleaning projects.

Understands and performs basic safety, security and emergency procedures of the hotel.

Night Audit:

Perform nightly financial reconciliation and reporting

Monitor property security and respond to overnight guest needs

Help set up breakfast area and ensure morning readiness

Counts and balances cash and credit card receipts.

Verifies and balances F&B Micros.

Adjusts or corrects accounts as needed.

Completes and distributes required audit processes and reports.

Serves as Manager on duty for overnight shift. Contacts hotel leadership when operational matters require additional insight and authority.

Essential Skills and Experience:

Prior hotel front desk or night audit experience preferred (Hilton brand experience is a plus!)

Excellent communication and multitasking skills

Strong attention to detail and ability to work independently

Experience with PEP or similar PMS is a plus

Interpersonal, verbal and written communication skills

Ability to work within a team-based environment

Ability to perform and manage multiple tasks

Planning and organizational skills

Flexibility to work overnight, weekends, and holidays

The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be a comprehensive list of all activities, duties, responsibilities or qualifications of the job. Activities, duties, and responsibilities are therefore subject to change and new ones may be assigned at any time, with or without notice. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.