Office Technician (Typing)

Job Description and Duties

Under the supervision of the Supervising Workers' Compensation Consultant (SWCC), and receiving general direction from the Workers’ Compensation Manager, the Office Technician (Typing) will learn and perform a wide range of clerical duties related to the administration of the Qualified Medical Evaluator (QME) Program following the established procedures of the Division of Workers’ Compensation (DWC) Medical Unit. The Office Technician (Typing) is responsible for timely processing of incoming and outgoing mail and other correspondence, accurate processing of QME panel requests in accordance with applicable Labor Codes and regulations, and effective communication and customer service in interactions with coworkers and the public.

This posting may be used to fill future vacancies in accordance with 2 CCR §249.3 To be considered for this Office Technician (Typing) job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin: Once formal training has concluded, part-time telework may be offered upon approval by the Medical Unit Manager and consistent with the Department of Industrial Relations’ Telework Policy.

You will find additional information about the job in the .

Working Conditions

This position is located at: 1515 Clay St., Oakland, CA 94612.

The OT(T) works in a smoke-free DWC Office under LED lighting, controlled temperature, quiet to moderate noise levels; equipped with cubicles computer, and other office equipment. Ability to retrieve and transport legacy box files in a safe manner.

Special Requirements

• The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Knowledge of:

• Modern office methods, supplies , and equipment.
• Business English and correspondence.
• Principles of effective training.
  

Skills:

• Excellent skills to evaluate complex documents, extracting detailed information and processing documents.
• Excellent writing skills to edit written material.
• Excellent communication skills, verbal and written, to ensure quality customer service and to communicate with other staff and those contacted in the work place.
• Excellent organizational skills to prioritize work assignments or projects.
• Excellent general office skills working in a team environment.
• Proficient computer skills (Microsoft Word and Excel, Outlook).

Ability to:

• Perform difficult clerical work, including ability to spell correctly.
• Use good English.
• Make arithmetical computations.
• Operate various office machines.
• Follow oral and written directions.
• Evaluate situations accurately and take effective action.
• Read and write English at a level required for successful job performance.
• Make clear and comprehensive reports and keep difficult records.
• Meet and deal tactfully with the public.
• Apply specific laws, rules and office policies and procedures.
• Prepare correspondence independently utilizing a wide knowledge of vocabulary, grammar and spelling.
• Communicate effectively.
• Provide functional guidance.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

• Health, Dental, and Vision Benefits.
• Paid Sick and Vacation.
• 11 Paid State Holidays.
• Alternate/Modified Work Schedule.
• 401(k), 457 and Roth IRA Plans.
• Retirement. (CalPERS)
• Employee Assistance Program. (EAP)
• Medical and Dependent Care Reimbursement Accounts.
• Pre-Tax Parking Program.

Additional Information

Preference will be given to persons with State Restriction of Appointments (SROA) or Surplus status. Applicants must attach a copy of their most recently dated letter that specifies their designation as either SROA or surplus candidate as proof.

Qualified candidates must have eligibility in State employment, be in a reachable rank on an employment list for this classification, be currently in this classification, or have transfer eligibility to this classification.

If you do not hear from us in 4-6 weeks, you may assume the position has been filled by another applicant. Please note that all additional vacancies that become available may be added to this advertisement.

Please note that the Exam and Certification Online System (ECOS) does not allow you to resubmit your application once you withdraw it. If you have any updates to your online application, please contact the Personnel, Recruitment, & Hiring Unit at (800) 564-0771.

Please let us know how you heard about our position by taking this brief survey: DIR Applicant Survey

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.