Customer Service Representative
Job Description
Job Description
We are looking for a dedicated Customer Service Representative to join our team in Tustin, California. This contract position offers a hybrid schedule, with some days working from the office and others remotely, including weekend shifts. The role involves assisting customers with rental applications and ensuring a smooth application process.
Responsibilities:• Review and process incoming rental applications with accuracy and efficiency.
• Verify the completeness and correctness of application details.
• Update customer accounts and records as necessary.
• Respond to inquiries and provide support via inbound and outbound calls.
• Coordinate with internal departments to address and resolve issues.
• Perform data entry tasks to maintain accurate records.
• Schedule appointments and manage timelines for application reviews.
• Communicate effectively with customers through email correspondence.
• Ensure timely production of accurate work in a fast-paced environment.• High school diploma or equivalent.
• At least three years of experience in credit processing or a related field.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Strong attention to detail and ability to produce quality work under deadlines.
• Excellent problem-solving skills and adaptability to new challenges.
• Ability to work independently under supervision and multi-task effectively.
• Detail-oriented approach and strong communication skills.
• Flexibility to work hybrid schedules, including remote weekend shifts.
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