Program Technician II

Job Description and Duties

DEPARTMENT STATEMENT

ABC values diversity at all levels of the organization and is committed to fostering an environment in which employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. ABC believes the diversity of our employees and their unique ideas inspire innovative solutions to further our mission. Join ABC and help us provide the highest level of service and public safety to the people of the State through licensing, education, and enforcement.

SUMMARY

Under general supervision, incumbents review and process applications for alcoholic beverage licenses and provide general licensing information to the general public, licensees, applicants, consultants, attorneys, members of the alcoholic beverage industry, and allied law enforcement agencies (e.g., city, county, state, and federal agencies). Incumbents learn and maintain knowledge of ABC laws, rules, and regulations to assist applicants with the licensing process.

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

You will find additional information about the job in the .

Working Conditions

This position is required to report to the office daily. No telework option is available.

Special Requirements

Interested individuals shall submit a completed State Examination/Employment Application (STD Form 678) or Electronic State Employment Application (through CalCareers Account ) and all other required documents as detailed in the job announcement.

Resumes will not be accepted in lieu of a completed application.

Failure to follow these instructions may result in your application not being considered for the position.

Only the required documents listed in the job announcement will be reviewed when screening candidates.

A background investigation and fingerprinting are required before a candidate can be appointed to this position.

Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your Examination/Employment Application (STD. 678), resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security number (SSN), birthdate, student identification number, driver license number (unless required), photograph, basis of eligibility, examination results, Limited Examination and Appointment Program (LEAP) status, gender, marital status, ethnicity, and age. Confidential information on STD. 678s submitted electronically online, such as SSN, will automatically be redacted upon submission.

Possession of the Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting the Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. If it is determined that you do not meet the Minimum Qualifications, your name will be removed or withheld from the eligibility list, rendering your eligibility as inactive and ineligible to be hired for the position. Candidates whose names have been withheld from an eligibility list may file an appeal with the State Personnel Board.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

-Excellent Customer Service Skills
-Excellent Communication Skills
-Excellent Judgment in Decision-making
-Manage Time and Resources Effectively
-Excellent Organizational Skills
-Regular Attendance and Punctuality are Essential to this Position

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.