IT System Analyst and HIPAA Project Lead

Job Description and Duties

Why Join DHCS?

The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!

About This Role:

This Information Technology Specialist I (ITS I) position is within the Systems & Operations Management Unit (SOMU), Medi-Cal Dental Information Technology Service Oversight Section (MDITSOS), Integration, Service Management, and Dental Branch (ISMDB), CA-MMIS Operations Division. The incumbent participates in oversight, monitoring, and change management of contractor performance and compliance in production operations of the California Dental Medicaid Management Information System (CD-MMIS), which is operated through multiple vendors. The Dental Business Operations (DBO) performs administrative services such as adjudicating treatment authorization requests and telephone service center functions. The Fiscal Intermediary (FI) performs system maintenance, operations, and development functions.

CD-MMIS is one component of the systems that comprise the California Medicaid Management Information System (CA-MMIS) enterprise. The CA-MMIS enterprise supports the Department of Health Care Services’ (DHCS) health care programs, including the Medi-Cal Dental Services Division (MDSD). CD-MMIS is a large, highly automated, complex, and interrelated data processing system, which depends on the operation of large data centers by the vendors. The incumbent oversees technical and complex design, development, implementation, and operations of solutions and services within CD-MMIS as a result of policy changes, legislation, lawsuits, administrative efficiencies, organizational changes, or program directives. The incumbent must possess a solid understanding of systems maintenance and systems development lifecycle methodologies, as well as project management practices.

This position is being re-advertised. If you previously applied under JC-487513, you must re-apply to JC-499844 in order to be considered.

This position is subject to the Department’s Conflict of Interest Code and requires annual filing of a Statement of Economic Interests (Form 700).

Interviews may be conducted via video conference (Microsoft Teams, WebEx, or Skype) or by telephone. More information will be provided to candidates that are invited for an interview. It is highly recommended that you submit your application electronically via your CalCareer Account.

This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.

If you are interested in this position, it is critical to review the Classification Specifications to determine if you will meet the minimum qualifications (MQ’s). Please make note of Education and Experience requirements for the classification.

Have questions and/or need assistance? Contact [email protected] , we are here to help walk you through the state hiring process!

You will find additional information about the job in the .

Working Conditions

Please see Telework Information section below for telework details.

This work location is very convenient! This CA-MMIS Division is located in Roseville. There are several restaurants and fast-food locations nearby, with an Starbucks within walking distance. This location has FREE parking!

The incumbent works in an office setting with artificial light and temperature control. The ability to use a personal computer and telephone is essential. The incumbent must be able to frequently remain in a stationary position at a workstation throughout the day and must occasionally position self to perform a variety of tasks including retrieval of files.

The incumbent is a Work Week Group E employee and is expected to work an average of 40 hours per week each year and may be required to work specified hours based on the business needs of the office .

Special Requirements

The SOQ is a narrative discussion of how the candidate's education, training, experience, and skills qualify them for the position. The DHCS may not consider applicants who fail to provide an SOQ with their application. Please use the Knowledge and Desirable Qualifications listed above as a guide when preparing the SOQ. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. Artificial Intelligence (AI) generated responses will not be accepted for the SOQ assignment, as the purpose for this evaluation is to assess your personal writing and communication skills and abilities. The SOQ should be typed with 12 point Arial font, single-spaced, with your first and last name in the top right corner, no more than two (2) pages in length, and provide the written question or number to label each response. Candidates who do not complete and submit an SOQ may not be considered for the position. When preparing your SOQ please respond to the following:

1. Describe your experience analyzing technical issues and communicating effectively with both technical and non-technical stakeholders.
2. Describe your experience on a project that required a System Development Lifecycle (SDLC) approach to implement. What was your role? What portions of the SDLC were you mostly involved with? What phases of the SDLC are your strongest and why?

Candidates must meet the Minimum Qualifications as outlined in the Class Specifications. Please use the link in the announcement, located under Minimum Requirements, to view the Class Specifications. If you are using education to meet the minimum qualifications (MQ’s) please attach a copy of your degree and transcripts. If you are not using your education to meet the MQs, you will have the ability to bypass the request.

Individuals who are currently in the classification, eligible for lateral transfer, eligible for a reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the even no SROA or Surplus candidates apply.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Thorough working knowledge of enterprise network: architecture, technologies, standards, and topologies
• Demonstrated ability to perform complex, detail-oriented network infrastructure administration and support tasks
• Experience in support/administration of cloud virtual networks such as AWS and Azure
• Experience with network troubleshooting and monitoring tools
• Knowledge of information technology and trends sufficient to advise customers and staff in their use
• Knowledge of project management and system development life-cycle practices to ensure projects stay on schedule and appropriate action is taken when problems occur
• Ability to act as a team contributor on projects involving complex architectures and system configurations
• Ability to create a service-oriented culture among organizational entities and staff to provide a high level of service to customers
• Ability to collaborate closely with technical subject matter experts such as database administrators, network engineers, and server administrators to ensure systems are secure and meet compliance requirements
• Ability to execute precise actions through appropriate communications and change controls
• Experience in network operations, maintenance, troubleshooting, and working with other teams to resolve both technical and complex problems

Benefits

DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:

• Continuous and ongoing training
• Diversity, Equity, and Inclusion program activities
• Employee Assistance Program (EAP)

Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:

• Medical, including health, dental, and vision insurance
• Paid Holidays and vacation/leave
• Defined retirement program
• SavingsPlus Program (401(k), 457)
• Medical/Dependent Care Reimbursement Accounts

Benefit information may be obtained by visiting: .

provides more information about out commitment to serving Californians and organizational excellence.

We need your help! Please let us know how you heard about our position by taking this brief optional survey: . This survey is not required to be considered for this position.

Benefit information can be found on the CalHR website and the CalPERS website.

Telework and Salary Information

This position is currently eligible for telework up to three days per week and is required to report in person a minimum of two days per week. The amount of telework is at the discretion of the Department and is subject to change consistent with DHCS’ Telework Program and Government Code sections 14200 – 14203. Telework is available to California residents, and proof of residency may be required.

Business travel may be required, and reimbursement considers an employee’s designated office and residence subject to regulations and bargaining unit contract provisions. All commute expenses to the reporting location will be the responsibility of the selected candidate.

Personal Leave Program (PLP) 2025 agreement

Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the temporary Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee receive a temporary reduction in pay in exchange for PLP 2025 leave credits. The temporary salary reduction percentage and the number of PLP 2025 leave credits are based on the position’s associated bargaining unit. The salary range(s) included in this job advertisement do not include the temporary salary reduction. Please reach out to the hiring unit contact listed on this job advertisement for details.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  A Statement of Qualifications (SOQ) is REQUIRED . Please see Special Requirements Section above for instructions on how to prepare your SOQ.