Back to Jobs

Service Desk Technician - Bilingual Spanish/English (TIER 1)

Logicalis, Inc.
Corona, CA
Summary

*This position requires candidates to be proficient in English and Spanish*

Provides support via phone, e-mail and chat for various PC hardware and software applications.

Essential Duties and Responsibilities
  • Provides support via phone, e-mail and chat to employees of corporate clients.


  • Assists users in troubleshooting Outlook.


  • Provides support for Microsoft Operating Systems (Windows7, Windows 10).


  • Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).


  • Provides support for mobile devices including configuration and email sync.


  • Handles 50-60 issues per day efficiently and appropriately.


  • Maintains regular and punctual attendance.


  • Utilizes Active Directory database to reset network passwords.


  • Assists users in adding and changing network printers.


  • Provides technical support for VPN connectivity issues.


  • Controls user's computers utilizing remote access tools.


  • Troubleshoots remote access connectivity problems.


  • Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.


  • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

  • Supports and conducts self in a manner consistent with client service expectations.
Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Technical Requirements/Certifications

Equivalent combination accepted.

Education
  • Trade School Certificate or Associate Degree in related field.
Experience / Technical Requirements:
  • 1 year experience in call center or service desk environment.


  • Knowledge of various PC hardware and software applications including:
- Operating Systems: Windows 7, Windows 10

- Office 365 Support

- User creations/terminations (tasks/requests)

- End-user self-service tools

- Cloud support - multiple device data syncing

- ServiceNow or other ticketing systems

- Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.

- Internet Service Provider (ISP), Cable Modem, and Internet Support.
  • Effective troubleshooting and documentation skills


  • Experience navigating a knowledgebase


  • Proficient use of Microsoft Office applications.
Certifications
  • None
Other Skills and Abilities
  • Strong technical and client interaction skills.


  • Self-starter with excellent organizational, administrative and interpersonal skills.


  • Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.


  • Excellent oral, written, technical, and business communication skills.


  • Ability to multi-task and work in fast paced environment.
Hardware & Software Requirements

To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks

Physical Demands

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.

Hourly Compensation Range: $16/hr to $18/hr
Posted 2026-07-12

Recommended Jobs

Travel Radiology Tech Mammography Tech Job

Santa Rosa, CA

Job Description Are you a skilled Radiology Tech with a specialization in Mammography seeking an exciting travel healthcare assignment in Santa Rosa, California? TLC Nursing is offering a rewarding…

View Details
Posted 2026-07-03

Litigation Secretary - Labor & Employment

Adams & Martin Group
San Diego, CA

Litigation Secretary (Labor & Employment Litigation) Location: La Jolla/UTC Area, San Diego, CA Schedule: Full-Time | Hybrid (2 days in-office, 3 days remote after onboarding) Salary…

View Details
Posted 2026-07-10

Senior EDC Lead

AbbVie
Irvine, CA

Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of to…

View Details
Posted 2026-06-21

Night Floor Manager

Jetro / Restaurant Depot
Oakland, CA

Position Title:  Night Manager MEX Department:  Branch Floor Supervisor:  Branch Manager FLSA: Exempt Position Summary: Supervises Stockers and Hilo driver’s during second shift and thi…

View Details
Posted 2026-06-01

VP of Enterprise Products (CRO)

Blockstream
Menlo Park, CA

[Blockstream]( is a global fintech company founded by [Dr. Adam Back]( one of the pioneers of the Bitcoin revolution and the inventor of the hashcash algorithm. We are a market leader in Bitcoin Layer…

View Details
Posted 2026-07-09

Physician - Emergency Medicine - Up to $150K Sign On Bonus! - Memorial HospitalLos Banos

Vituity
Los Banos, CA

Up to $150K Sign On Bonus – Los Banos, CA – Seeking Emergency Medicine Physicians Join the Physician Partnership Where You Can Increase Your Impact Vituity’s ownership model provides autono…

View Details
Posted 2026-07-06

Registered Nurse (RN)

Rockwell Care
Yucca Valley, CA

*COMPETITIVE PAY, SIGN ON BONUS AVAILABLE* Joshua Tree Post Acute (JT) is now hiring a RN . JT is a 58 bed skilled nursing facility located in Yucca Valley. We are interested in NEW GRAD RN's as w…

View Details
Posted 2026-05-15

Customer Success Manager

Reflow
Oakland, CA

Customer Success $80k – $150k • 0.0% – 0.4% We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work…

View Details
Posted 2026-07-09

Emergency Veterinarian

Veterinary Specialty Hospital - North County
San Marcos, CA

Now Offering $25,000 sign on bonus. Are you ready to join a dynamic team that values collaboration, superior quality of care, and a strong sense of community? Veterinary Specialty Hospital - North…

View Details
Posted 2026-06-30