L1 Helpdesk Support

NetServ is a leading IT and Telecom consulting and managed services provider for small to mid-size businesses. We focus on delivering performance, reliability, and scalability for critical applications both on-premises and in the cloud. Driven by a client-first philosophy, we’ve become one of Orange County’s fastest-growing tech service companies, earning the trust and loyalty of our clients. 

We're looking for a L1 Helpdesk Support to join our team. This is an in-office, entry-level position ideal for someone who enjoys troubleshooting tech issues, helping others, and is looking to start or grow a career in IT. You'll be the first point of contact for client support requests, helping resolve basic technical issues and escalating when necessary.

Key Responsibilities 

• Respond to service tickets and requests through email, phone, or our ticketing system
• Provide basic remote support for desktops, laptops, VoIP phones, printers, and other devices
• Troubleshoot common issues with software, hardware, and network connectivity
• Document issues, solutions, and client interactions accurately in our system
• Assist with preparing, packing, and shipping equipment for client use
• Perform basic IT tasks like device setup, restocking inventory, and routine maintenance
• Support the helpdesk and project teams by organizing equipment and scheduling tasks

Qualifications

• 2+ years in any helpdesk/support center role

• Basic knowledge in trouble shooting, diagnosing, and resolving computer hardware and software related issues

• Experience in using CRM and ticketing tools (preferably Autotask, Datto)

• Excellent verbal and written communication abilities

• Exceptional organizational and time management skills

• High attention to detail with a focus on customer service

• Ability to work independently and collaboratively within a team

• Must have a valid California Driver's License

HR Information

• Full time position, in-office role in Fountain Valley

• Schedule: M-F 8AM to 5PM

• health insurance

• 2 weeks paid time off

• 401(k) plan with 4% matching

• Salary: $47,000 - $50,000/year

If you thrive in a fast-paced environment, enjoy solving problems, and are eager to pursue a career in the IT industry, we’d love to hear from you! Apply today!