Senior UX Researcher -- Uber AI

About the Role

Uber is evolving the way the world moves by integrating advanced intelligence into every facet of our global platform to create more intuitive and proactive experiences. We are establishing a core leadership group to define how the next generation of AI-driven interactions will scale across our flagship products and physical-world logistics.

We are looking for a strategic coach/player—a Senior UX Researcher with deep AI fluency and the organizational maturity to architect Uber's intelligence layer. You are a systems thinker comfortable in the trenches of high-fidelity craft and capable of rallying global teams around a shared vision.

What You Will Do

• Partner within a high-density senior design pod to define the high-level design strategy for intelligent experiences and agentic behaviors across the user journey.
• Establish a unified horizontal AI strategy, partnering with vertical product teams to ensure localized experiments align with a cohesive global design language.
• Drive the evolution of global AI design standards, translating flagship innovations into scalable frameworks and primitives that empower teams across the organization.
• Serve as an organizational "bar-raiser," collaborating with peer leads to navigate new technical paradigms and raise collective AI fluency while maintaining an exceptional standard for individual craft.
• Demonstrate agility and thrive in ambiguity, successfully navigating diverse tasks and responsibilities across various initiatives within the Uber AI charter.
• Guide and support fellow colleagues by sharing expertise in research techniques and design thinking.

Basic Qualifications:

• 5+ years of professional experience conducting user research
• Master’s or Ph.D. Human-Computer Interaction, Psychology, Statistics, Computer Science or a related field; or BA/BS and equivalent industry experience in a product-centric environment
• Skilled in using both qualitative methods (like interviews and usability testing) and quantitative tools (such as surveys and behavioral data analysis) to uncover user needs

Preferred Qualifications:

• Direct experience researching Generative AI features, LLM-driven interfaces, or multi-step agentic workflows in a consumer-facing context.
• Track record of translating a North Star product vision into a codified UI framework or system for others to build upon.
• Deep understanding of LLM capabilities, latency, and multimodal inputs.
• Technically curious and experimental, with a proven ability to translate frontier technologies into tangible product experiences.
• Proven ability to drive organizational alignment across diverse product verticals through collaborative leadership and consensus-building.
• Exceptional ability to communicate complex product visions and technical tradeoffs to executive stakeholders.
• Adept at navigating extreme ambiguity and leading 0-1 initiatives with the strategic agility to recalibrate in response to shifting technical paradigms.
• Previous experience conducting international research and working on products with global impact.
• An understanding of research methods strengths and weaknesses and experience planning and conducting mid-to-large scale research projects across various product phases.

For San Francisco, CA-based roles: The base salary range for this role is USD$180,000 per year - USD$200,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link .

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form .

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.