Director of Clinical Services: PHACS

Position: Director of Clinical Services

Program: Permanent Housing Advanced Clinical Services (PHACS)

Location: 205 Mission St., San Francisco, CA 94013

Reports to: VP of Clinical Services

Salary: $120,000

Status: Exempt, Non-union

Community Forward SF is a collection of vital programs that ensures our neighbors experiencing homelessness have effective services designed for their unique needs. Whether one needs housing, medical shelter, a safe place for recovery, or calm in the face of domestic violence - we care for those most vulnerable in our community.

We are not just one program. We are a network of programs designed to work together to meet every stage of need. We focus on the hardest-to-reach, most vulnerable people: Women+, Medical Crisis, Substance Use Disorder, and Older Adults. Our programs meet the needs of people, rather than demanding that people meet the needs of our programs.

JOB SUMMARY:

Community Forward SF (CFSF) is hiring a Director of Clinical Services (DCS) for our new Permanent Housing Advanced Clinical Services (PHACS) program. The program provides wrap-around mental and behavioral health services for residents in permanent supportive housing sites across San Francisco.

The Director of Clinical Services will oversee the daily operations of PHACS clinical staff, complete monthly reports, provide professional development and training to CFSF team members, maintain client records, ensure compliance and quality improvement of clinical documentation, and facilitate individual and group clinical supervision sessions. The director may also support group and individual counseling sessions for high-acuity clients as needed.

ESSENTIAL JOB FUNCTIONS:

• Oversee daily operations of clinical services in the PHACS program, including
  • Management of referrals from the Department of Public Health and caseload assignment
  • Daily PHACS team huddle
  • Daily Program Leadership huddle
  • Coordination of staff schedules and daily activities
  • Weekly staff meeting
  • Staff supervision, including individual and group supervision for program clinicians.
• Review progress notes, assessments, and treatment plans of care to ensure compliance and quality assurance of documentation; co-sign documentation for clinicians with associate-level licensure.
• Assist in monthly chart review & quality assurance processes to maintain accurate and timely client records.
• Assist in the development and maintenance of all program policies, procedures, and goals regarding Units of Service, Performance Objectives, and Staff Activities.
• Complete staff evaluations at intervals designated by human resources.
• Oversee correct and timely punch-in/punch-out and submission of employee hours to payroll.
• Initiate progressive disciplinary action, when appropriate.
• Provide program orientation to newly hired team members and support ongoing staff training and continuing education
• Complete monthly PHACS reports.
• Respond to grievances and client concerns.
• Interact effectively with internal and external partners including city departments, other treatment providers, funders, volunteers and potential donors, including the SFDPH PHACS team.
• Participate in leadership meetings and trainings as scheduled/assigned.
• Other duties as assigned.

BACKGROUND & EXPERIENCE:

• Master’s degree or higher in Social Work, Counseling, Psychology, or related human service field
• Registration with the Board of Behavioral Sciences or Board of Psychology as an LCSW, LMFT, LPCC, or Licensed Psychologist.
• Licensed for two years & able to provide Supervised Professional Experience (SPE) to clinicians and interns.
• License in good standing with the appropriate board of regulation.
• Supervision credential and 5150 authorization within 90 days of hire, if not already obtained.
• Two years minimum experience in individual and group counseling and client caseload management.
• Experience providing managerial oversight and individual supervision
• Extensive understanding of homelessness, trauma, DV/IPV, HIV/AIDS, mental health disorders, neurodiversity, and systems of oppression.
• Thorough understanding of harm reduction, substance use disorder, and recovery.
• Ability to educate, teach, train, and evaluate clinical staff.
• Ability to engage with others in a positive, energetic, helpful, and trauma-informed manner.
• Ability to manage multiple projects at once
• Experience working with people from various cultures and backgrounds.
• Proficiency with Office and G-Suite. Ability to work in a networked computer environment.
• CPR and First Aid certification within 90 days of hire.
• TB clearance and proof of COVID-19 vaccination within 7 days of hire.

PREFERRED QUALIFICATIONS:

• Multicultural, multilingual
• Passion for and experience working with at-risk client populations
• Excellent organizational and administrative skills
• Excellent written and oral communication skills
• Knowledge of San Francisco community resources and neighborhoods
• Knowledge and familiarity with San Francisco billing database (Epic)

PHYSICAL REQUIREMENTS:

• Ability to stand and walk as needed throughout the shift for extended periods of time.
• Ability to lift up to 50 lbs.
• Ability to sit and use a computer, including keyboard and visual display terminal, for extended periods of time.
• Finger, hand, and wrist agility.
• Ability to complete tasks in an environment where interruptions are the norm and background noise is present.
• Ability to move through buildings commonly including stairs, between buildings, and out in the community.

Community Forward SF (CFSF) reserves the right to revise job descriptions or work hours as required. The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Essential job duties are intended to describe those functions that are primary to the performance of this job. Other job duties include those that are considered secondary to the overall purpose of this position. This position description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by the supervisor and management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. All jobs are subject to contract funding availability. CFSF will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if CFSF is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.