OnSite Specialist - Palo Alto, CA

Position summary:

Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management.

Essential duties & responsibilities: (detailed description)

• Provides clinical surgical support by managing all relevant equipment.

• Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.

• Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices.

• Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.

• Maintains knowledge base of equipment and disposable products through Stryker education training programs.

• Provide physicians and OR personnel with information on new and current products.

• Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis.

• Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account; including all vendor credentialing required by the account.

• Accurately records and reports all surgical procedure information.

• Adheres to all Stryker and medical facility policies, standards and procedures.

• Analyze and resolve both routine and non-routine product issues expediently using independent judgment.

• Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.

• Adhere to (HIPAA) and other related patient confidentiality policies and procedures.

• Provide support/coverage on all shifts at your assigned account, as well as provide support/coverage for other shifts; other shifts might include on-call, overnight, and weekends; other accounts might require overnight travel.

• Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time)

Operating Room (OR) – In-Room Technical Support

• Set up Stryker video towers, booms, lights, and integrated suite equipment to surgeon specifications. 

• Verify equipment functionality, routing, and camera/monitor settings prior to the procedure. 

• Provide real-time intraoperative troubleshooting of Stryker and supported third-party systems. 

• Support teleconferencing, DICOM transfers, and EMR connectivity when applicable. 

• Educate OR staff on Stryker equipment functionality, proper usage, and troubleshooting. 

• Facilitate equipment and instrumentation repairs in accordance with service contracts.

• Collaborate with OR and SPD teams to ensure availability of instrumentation and equipment, communicating delays or rapid turnover needs proactively.

Education & special trainings:

• ​​​​​ ​​​​​ High School Diploma or equivalent required.

• Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred.

• ​Applicable for Specialists working in Sterile Processing Department: HSPA CRCST Certification within 6 months of start date and on time yearly renewal​

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Qualifications & experience:

• ​​​Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred.

• ​Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.

• ​The ability to quickly, efficiently, and effectively troubleshoot issues in the moment in demanding, high stress situations.

• The ability to provide support/coverage, not only during your assigned shift, but also on other shifts that need additional support. Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time)

• ​The ability to provide on-call services as required by the hospital/account, which may include overnight and weekends. If the account contract includes on-call services, you must be within 45 minutes driving distance from the account. ​

• $30.85 per hour plus bonus eligible + benefits.

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Physical & mental requirements:

• ​​​​​​​Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.

• ​Ability to remain standing and/or walking for an extended period of time.

• ​Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.

• ​Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).

• ​Excellent analytical skills.

• ​Excellent interpersonal skills.

• ​Excellent equipment problem-solving skills.

• ​Excellent time management skills with ability to use independent judgment and critical thinking effectively.

• ​Must be able to explain and generate detailed guidelines and procedures.​​​​​

Pay rate will not be below any applicable local minimum wage rates.

28.06 - 37.96 USD Hourly