Intake Investigator

Job Description and Duties

Under the supervision of a Deputy Labor Commissioner Supervisor (Senior Deputy) or designee, conducts intake investigations and/or less complex assignments for settlement conferences or inspections. Coordinates intake workshops or clinics in order to ensure claims filed by workers are complete. Performs referrals to other units, educates the public on labor laws and applies theories in order to assess violations on the liable employers in wage claim processing. In addition, performs a wide variety of duties involving enforcement of wage and hour laws in the WCA program.

***Please ensure application is complete with detailed job descriptions/tasks performed, employment beginning and ending date information, and hours worked per week. Failure to provide this information will disqualify your application.

***If you are using education to meet one of the patterns of the minimum qualifications, please upload a copy of your degree or transcripts with your application package.

This posting may be used to fill future vacancies in accordance with 2 CCR §249.3

To be considered for this Labor Compliance Representative job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin:

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click e to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the .

Working Conditions

This position is located at:
7718 Meany Ave.
Bakersfield, CA 93308

Tenure: Full-time permanent
Number of positions:1

***This position will be filled in Bakersfield. Please visit CalCareers to search opportunities in other locations.

High-volume fast-paced office that handles wage claims and constantly interfaces with the public.

Special Requirements

If you are using education to meet one of the patterns of the minimum qualifications, please submit a copy of your degree or transcripts with your application package.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Active listening and fact-gathering in order to achieve comprehensive investigation. Questioning and clarifying skills to grasp both the facts and the areas of controversy. Good organization and time management in order to prioritize multiple assignments. Good decision-making and problem-solving skills in order to investigate cases effectively and efficiently. Critical thinking skills and application of law skills in order to analyze problems and successfully resolve claims. Good judgment in order to maintain the integrity of the decision-making process. Skill of decorum in order to engage the parties productively and with respect. Works independently and communicates effectively with fellow staff and the public while adhering to and promoting the Department's Mission, Vision, Values, and Goals.

Teamwork and Collaboration: Promotes team cooperation and encourages participation. Capable of cross functionality and working well with others on a team to achieve personal goals, team goals, and organizational goals. Takes responsibility for individual actions in order to achieve consistent results.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Incumbents will have the opportunity to contribute in CalPers retirement, social security, and may participate additionally in both 401K and 457 deferred compensation plans. While you work hard to provide economic justice for California workers, you secure economic security for your future.

Additional Information

Preference will be given to persons with State Restriction of Appointments (SROA) or Surplus status. Applicants must attach a copy of their most recently dated letter that specifies their designation as either SROA or surplus candidate as proof.

Qualified candidates must have eligibility in State employment, be in a reachable rank on an employment list for this classification, be currently in this classification, or have transfer eligibility to this classification.

If you do not hear from us in 4-6 weeks, you may assume the position has been filled by another applicant. Please note that all additional vacancies that become available may be added to this advertisement.

Please note that the Exam and Certification Online System (ECOS) does not allow you to resubmit your application once you withdraw it. If you have any updates to your online application, please contact the Personnel, Recruitment, & Hiring Unit at (800) 564-0771.

Please let us know how you heard about our position by taking this brief survey: DIR Applicant Survey

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.