Operations Manager

Located in downtown Los Angeles, Redbird is carved into one of the city’s most historic architectural gems, inside the former rectory building of Vibiana – the cathedral-turned-event-venue also owned and operated by Chef Neal Fraser and his partners. The space boasts 6 private dining spaces. The design is dynamic, paying homage to the cathedral next door and the existing timeless architecture. Chef Neal Fraser’s modern American cuisine is refined yet approachable and highlights the multi-cultural influences of his native city – Los Angeles. Fraser’s menu features seasonal small and large format plates ranging from snacks to entrees meant to be enjoyed by the whole table. An extensive cocktail menu by James Beard Award finalist Tobin Shea features well-balanced, bespoke renditions of the classics.

Redbird is looking for an Operations Manager to join the team. The Operations Manager will work closely with the Director of Operations and their team of managers to oversee the restaurant, private dining spaces, and event venue at Vibiana. The role requires an intrinsically motivated individual with excellent communication and leadership skills, an eye for detail and a passion for hospitality. Candidate must possess a strong work ethic. The position requires open availability and flexibility with its schedule. Weekends (including Sundays) and holidays are required.

 

Job duties and responsibilities will include, but not limited to the following:

• Overseeing all FOH daily operations for the property, which is inclusive of but not limited to liaising with vendors
• Staff training and management
• Maintaining POS system
• Payroll pre-processing oversight
• Daily cash maintenance
• Daily labor reports and timeclock oversight which includes break compliance, attendance, clock outs, overtime, and double time
• Large party reservation oversight

• Ensuring all event orders include pertinent details to allow the staff to execute the event as planned by the client, planners, and event sales team

• Upkeep of maintenance and cleanliness of guest facing and back of house areas as it pertains to the property
• Maintaining guest relations including customer service problem solving and maintaining relationships with regulars
• Maintenance and management of all CRM softwares
• Maintenance of daily physical and digital menus
• Maintenance of business information on all guest facing platforms
• Planning for the flow of business dependent on the events, LA Tourism convention calendar, and local happenings at surrounding establishments like the theatre, sports areas, and colleges
• Managing relationships with local concierge services
• FOH staff scheduling
• Assisting in walkthroughs with prospective and booked event clients as needed
• Assisting with beverage inventories
• Attending weekly management meetings

• Biweekly pull sheets and ensuring that all pulls are set up and broken down into their respective areas
• Maintaining CGS and paper goods inventory

• Maintaining strong relationships with Kitchen, Events, and Facilities Departments
• Overseeing compliance in health and safety
• Handling personnel information with discretion

Qualifications:

• 1-2+ years of experience in managing in an upscale and/or fine dining restaurant
• Experience in events are preferred but not required
• Proficiency in Microsoft 365, event CRM (Tripleseat preferred), restaurant POS (Aloha, Toast, Square, Micros preferred), restaurant reservation systems (Open Table and Tock preferred)
• Experience with Restaurant365 preferred but not required
• Highly organized and an extremely high level of attention to detail.
• Both self- motivated and excellent time management.
• An ability to communicate clearly with guests, to listen to guests’ needs, and over deliver in their expectations.
• An ability to manage and communicate clearly with staff
• Push, pull, lift 50+ lbs.
• Able to climb up to 5 flights of stairs.
• California Food Handler’s Card
• ABC Responsible Beverage Service Certification

Expected Behaviors:

• Model the Core Values while continually striving to infuse their meaning, relevance and impact into all aspects of your role with poise & polish.
• Represent Redbird and Vibiana professionally through your personal appearance, communication, and respect for others and follow through.
• Demonstrate ownership of job responsibilities through focus, determination, and attention to detail with the goal of elevating the guest experience in every interaction.
• Act with integrity, honesty and knowledge.
• Demonstrate an attitude of teamwork by working collaboratively with peers to identify positive solutions to problems or issues. Be open and receptive to changing needs and priorities.
• Take responsibility for maintaining a clean, neat, and orderly work environment. Use equipment, supplies, and other materials with a focused effort to reduce waste and increase safety.
• Welcome suggestions and new ideas as an opportunity to learn, grow and improve services.
• Anticipate and respond to owner, partner, colleague, employee, & guest needs in a respectful and timely manner.
• Strive to establish standards we hope will have an impact on the overall industry into.