Security Operations Center Operator

Title: Security Operations Center Operator | Asset Protection & Security
Classification: Non-exempt
Reports To: Security Operations Center & Data Analytics Manager | Asset Protection & Security

Job Description

Position Overview
The Security Operations Center Operator (SOC) Operator, under the direction of the SOC Manager, is responsible for incident response and assists in internal/ external investigations and video downloads as needed.

General Duties and Responsibilities:

• Report all emergency and non-emergency incidents to Manager and proactively respond to any emergency and non-emergency incidents, according to SOC Procedure.
• Assist Asset Protection & Security Field Operations Team with internal/ external investigation, and audits as needed.
• Safekeep all equipment and report any faulty or missing equipment.
• Remote surveillance of overnight security monitoring and dispatch overnight security patrol as needed such as after-hours emergency assistance for overnight team members.
• Video verification and retention of Risk Management, General Liability, Workers’ Compensation, Human Resources, investigations, Law Enforcement investigation requests, internal and external incidents. Upload video files for case management system.
• Audits, such as but not limited to, safety, security, dishonesty, working off the clock, and food portion control.
• First to be notified, respond, and able to view live surveillance for alarm calls. Cancel and dispatch law enforcement and fire department after video verification of incidents. Request service for burglar alarm activations related to system failure.
• Provide emergency access to stores to remotely arm and disarm alarms, issue temporary alarm codes, manage access to buildings with knock boxes, and access for overnight services and maintenance.
• Monitoring external storage rooms to contact law enforcement for any incidents.
• Business continuation response for civil unrest, natural disaster, power outage, and emergency notifications.

Requirements:

• Strong motivational, initiative, observative skills.
• Promoting a positive, desirable, and safe atmosphere within the stores, warehouses, offices, and properties.
• Outstanding oral and written communication skills, with the ability to communicate professionally and effectively with diverse individuals and groups.

Required Education and Experience:

• High School Diploma and/or equivalent.
• Prior Video Surveillance and Investigative Experience preferably.
• Bilingual English/Spanish is a plus.

Position Type/Expected Hours of Work:

• This is a non-exempt level position; schedule would be based on business necessity and coordinated through the reporting manager.
• Available to a flexible schedule based on business needs.
• Open to work Nights, Weekends and Holidays.

This job description is not intended to be all-inclusive, and employees may perform other duties as directed. All employees are expected to perform any reasonable task or request that is consistent with fulfilling company goals and objectives.

About Vallarta Supermarkets:

As of 2022, Vallarta counts on 53 stores throughout California (Ventura, Los Angeles, San Bernardino, Riverside, Kern, San Diego, Santa Barbara, Tulare, Orange, and Fresno counties), and more than 8,000 team members. The Gonzalez family promises to continue to strive for excellence in everything we do so that our valued customers always have a Vallarta supermarket to call their own.From one small carnicería in Van Nuys in 1985 to 53 full-service markets across California, Vallarta Supermarkets is a living, breathing tribute to the hard work and customer dedication of our founding family and all of our valued employees.Vallarta Supermarkets was founded by Enrique Gonzalez Sr., who was later joined in the business by his four brothers, his son and nephew. Their family roots and humble origins began in the tiny town of Jalostotitlán, Jalisco, Mexico, where Enrique and his brothers were raised on a meager farm. Their parents instilled in them at very young ages the importance of family and the power of a strong work ethic to overcome challenges.When the opportunity arose to immigrate in the 1960’s, the Gonzalez family was thankful to stake their claim in the “land of opportunity,” the United States of America. Right away, the five brothers got to work in restaurants, either as short-order cooks or bussing tables. Even though some of the brothers were still in school, they all worked to help the family make ends meet.In 1985, Enrique Gonzalez Sr. began his journey in the grocery business when he opened Carniceria Vallarta in a 1,000 sq. ft market in Van Nuys, CA. He focused on selling the traditional cuts of meats popular in his native Mexico with an emphasis on unequaled quality and the friendliest of customer service. He soon expanded the business to a second location and brought his four brothers into the business. From there the adventure truly began, as they worked together as a family to build both a reputation for excellence and a successful business.The Gonzalez brothers believed that the key to Vallarta’s success would be to combine elevated customer service with the highest quality products to serve the growing Hispanic community whose needs may not be addressed by big chain stores.That’s why, from the beginning, Vallarta Supermarkets offered a wider variety of the freshest, traditional foods from Mexico, and Central and South America than any other store. They offered specialty and traditional items customers couldn’t find anywhere else: cut-to-order Latin-style meats (ranchera, diesmillo, lomo de res), spices, fresh fruit and produce, delicious prepared foods, pan dulce made daily, plus everything else you would expect from a traditional grocery store. Fast forward to today where Vallarta has expanded its offerings to include a juice and aquas frescas bar, tortilleria, bakery (panaderia), a cevicheria and more.