Regional Operations Manager - Sacramento, CA

The Regional Operations Manager (ROM) is a key operational leader responsible for driving performance, consistency, and growth across a defined group of dental practices within Mosaic Dental Collective. This role serves as the execution engine of the region, translating strategy into action at the practice level. The ROM reports to the VP of Operations and leads Practice Administrators (PAs) and Office Managers (OMs) to ensure strong performance across scheduling, patient flow, revenue cycle execution, and team development.

Scope of Responsibility

• Oversight of 10-25 dental offices within a defined region
• Direct leadership of 3–5 Practice Administrators (each supporting 2–3 offices)
• Accountability for regional performance across revenue, growth, and operational KPIs

Operational Performance & Accountability

• Own performance across core KPIs including schedule utilization, new patient acquisition, existing patient scheduling, production, collections, and case acceptance
• Lead weekly performance reviews with PAs focused on forward-looking schedule optimization· Identify performance gaps and drive corrective action plans
• Ensure consistent execution of Mosaic’s operational standards

Scheduling & Patient Flow Execution

• Enforce and optimize Harmonized Scheduling (HAS)
• Align provider capacity with patient demand
• Partner with call center, online scheduler and other scheduling departments/tools
• Drive reactivation and schedule optimization strategies

Revenue Cycle Management (RCM) Execution

• Ensure disciplined execution of treatment planning and collections
• Monitor insurance verification and billing accuracy
• Improve reappointment and recall processes
• Partner with RCM teams to improve cash flow

Data-Driven Leadership & Analytics

• Translate data into actionable insights
• Monitor trends and proactively address risks
• Drive a data-driven culture
• Support forecasting and reporting

Team Leadership & Development

• Coach and develop Practice Administrators
• Set clear expectations and accountability
• Address underperformance
• Support hiring and onboarding

Cross-Functional Collaboration

• Partner with Marketing, Call Center, Clinical, and Finance teams
• Ensure alignment between centralized and office-level execution

Requirements

• 5+ years of multi-site operations leadership

• Proven ability to drive performance
• Strong analytical skills
• Experience managing leaders
• Track record of improving KPIs
• Experience with P&L statements
• Travel required within CA region
• High school diploma or general education degree (GED) or equivalent; associate or bachelor’s degree preferred.

Preferred

• Dental industry experience
• Experience with scheduling and RCM
• Familiarity with call centers and digital scheduling

Benefits

• Competitive salary based on experience and qualifications
• Comprehensive benefits package including medical, dental, and vision coverage
• Paid time off, holiday pay and California sick pay
• Retirement savings plan (401k) with employer match for eligible employees
• Supplemental benefits, flexible spending and health savings account options
• Pay range for this position is $95k-$125k depending on experience