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Residential Facilitator

Home of Guiding Hands
El Cajon, CA
About The Role

The Residential Facilitator plays a key role in creating a safe, supportive, and empowering home environment for the individuals we serve. Under the guidance of the House Manager/Administrator, this position helps ensure smooth day-to-day operations while delivering compassionate, person-centered care.

You will build meaningful relationships with residents, support their goals, and promote their rights, dignity, and independence. Through individualized care, consistent advocacy, and implementation of each resident’s service plan, you’ll help enhance quality of life and encourage personal growth. This role also ensures accurate documentation and compliance with licensing regulations and agency policies—upholding the highest standards of care and professionalism.

What You'll Be Doing

Resident Care & Support

  • Demonstrates knowledge of residents’ rights and promotes an environment that supports privacy, dignity, safety, and well-being.
  • Provides individualized care as needed, including:
    • Grooming, bathing, oral hygiene
    • Feeding and meal support
    • Incontinent care and toileting
    • Use of prosthetic devices
    • Transferring and mobility assistance
    • Range of motion exercises
    • Communication needs
  • Assists residents with daily living and housekeeping tasks such as laundry, bed-making, cooking, meal preparation, and housecleaning.
  • Encourages and supports residents’ participation in daily community activities.
  • Monitors and documents residents’ personal possessions and inventory.
  • Administers medications according to agency protocols.
  • Documents all pertinent information in residents’ records, including interdisciplinary notes and other required entries.
  • Completes accurate and timely paperwork and data collection related to ISP goals.
Program Implementation & Interdisciplinary Collaboration

  • Demonstrates understanding of each resident’s Individualized Service Plan (ISP) and ensures proper delivery of all program components.
  • Participates as an active member of the Interdisciplinary Team and contributes to service planning.
  • Attends and participates in agency meetings, trainings, and house meetings as required.

Safety, Compliance & Confidentiality

  • Supports and follows all agency procedures related to:
    • Safety and universal precautions
    • Fire, disaster, and emergency plans
    • Risk management and security
    • Confidentiality of resident, employee, and operational data
    • Compliance with regulatory requirements and applicable laws
  • Identifies and reports unsafe conditions; corrects issues when appropriate and identifies equipment maintenance needs.
  • Reports all safety concerns or maintenance issues immediately.
Professional Conduct & Teamwork

  • Promotes positive public relations with residents, families, visitors, and government representatives.
  • Demonstrates professionalism and tact in all communication and interpersonal interactions.
  • Cooperates and works collaboratively with co-workers; completes duties with minimal supervision using sound judgment.
  • Checks in with supervisor, co-workers, or residents as appropriate regarding concerns, complaints, or issues.
  • Maintains acceptable attendance, dress code, and personal hygiene in accordance with agency standards.
  • Completes required in-service training and maintains all mandated certifications.

Transportation Responsibilities

  • Safely drives HGH vehicles to transport residents to appointments, activities, and events.
  • Follows all vehicle safety procedures and agency transportation guidelines.

Household Operations & Fiscal Responsibility

  • Maintains a flexible work schedule, including ability to work in various homes as assigned.
  • Supports fiscal management for the home by submitting receipts and documenting purchases in a timely manner.
  • Communicates relevant staff, resident, and facility updates to supervisors or administrative staff.

Other Duties

  • Performs additional duties as assigned to support smooth and effective facility operations.

Qualifications

What You'll Bring to the Role:

Educational Requirements

  • High school diploma or GED required.

Experience Requirements

  • Minimum 12 months of experience supporting individuals with developmental disabilities requiring high levels of behavior support.
    • Or its equivalent, working with the client group to be served or completion with a passing grade, from an accredited or approved college or university, of 15 college semester or equivalent quarter units in behavioral sciences, 9 units of which must be in courses relating to children with behavioral problems which may be the result of abuse, neglect, or emotional trauma. The courses may include, but not limited to curriculum in Corrections, Psychology, Social Work, or Social Welfare.
Age, Health, & Background Requirements

  • Must be at least 18 years of age at the time of hire.
  • Must pass a pre-employment health screening and TB test, and annually thereafter.
  • Must obtain and maintain criminal record clearance through DHS and/or DSS (Live Scan fingerprinting).

Licensing & Driving Requirements

  • Must possess a valid California driver’s license.
  • Must provide proof of a safe driving record (current DMV report required).
  • Must have 24 months of licensed driving experience.

Communication & Language Skills

  • Must be able to read, write, speak, and understand the English language.

Physical Requirements

  • Physically able to:
    • Walk, bend, stoop, sit, stand, and reach
    • Lift up to 30 pounds repeatedly during a shift
    • Lift up to 50 pounds occasionally
Technical & Equipment Skills

  • Able to safely and efficiently operate general office and household equipment, including:
    • Telephone, fax, scanner
    • Computer and/or tablet
    • Standard household and meal preparation appliances
Regulatory & Compliance Knowledge

  • Knowledge of Title 17 and Title 22 regulations preferred.
  • Knowledge of HIPAA Guidelines and Patient Privacy, with strict adherence to confidentiality of Protected Health Information (PHI).

Required Training & Certifications (Post-Hire)

  • Must complete all required new hire training including CPR/First Aid within the first 40 hours of employment.
  • Must successfully complete Medication Administration training within the first 30 days.
  • Must successfully complete Pro-Act training within the first 120 days.
  • Must obtain Year 1 DSP Training (DSPT) certification within the first year (35-hour training or Year 1 Challenge Test).
  • Must obtain Year 2 DSP Training (DSPT) certification within the second year (35-hour training or Year 2 Challenge Test)

Our Values

Innovation – We encourage creativity and innovation because we believe that by striving for more efficient and effective ways of doing things, we can achieve exceptional results. Our drive for success is shared by all. Our organization focuses on solutions and refuses to maintain the status quo. We challenge our team to be ahead of industry trends as we strive to lead and not follow.

Collaboration – We believe that working together collaboratively is the foundation of a culture that values teamwork, communication, and cooperation. This belief is central to every part of our business, both internally and externally, and strengthens our community.

Accountability – We take responsibility for our actions and for delivering on our commitments. We believe that by being transparent and accountable, we build trust and maintain the respect of our stakeholders.

Respect – We treat everyone with respect and dignity. We value inclusivity and believe that by upholding a culture of respect, we can foster a positive and supportive work environment. We treat others as we would want to be treated.

Empathy – We value empathy and understanding in all our interactions. We seek to understand the perspectives and needs of our colleagues, clients, and stakeholders to meet them with kindness and compassion.

Physical Requirements/Work Environment

  • Working with individuals who may be aggressive towards themselves or others. Implementation of hands-on behavioral management strategies, as trained, may be needed daily.
  • Regular and frequent physical activity including walking, standing, sitting, reaching, carrying, lifting, bending, twisting, stooping, kneeling; helping with lifting, moving, and transferring residents from wheelchairs, shower chairs, toilets, beds, chairs etc. to a variety of locations within the home and community. May be required to lift to 30lbs on a regular basis and up to 50 lbs. on an occasional basis.
  • A significant amount of community integration and movement of residents, using the agency vehicle, to medical appointments, stores, local community sites, agencies, schools, and day programs.
  • Patience and the ability to tolerate frustrating situations is preferred.
  • Potential exposure to communicable medical conditions.
  • Willingness to work a flexible or varied schedule, overtime, weekend, and holiday hours as necessary to meet operational and residents’ needs

Equal Opportunity Employer Statement

Home of Guiding Hands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.

About HGH

Home of Guiding Hands is a non-profit organization that was established in 1967 by a small group of dedicated and ambitious community members. The Mission of HGH is "to improve the lives of those we serve". We support children and adults in San Diego and Imperial Counties with intellectual and developmental disabilities, such as Down syndrome, epilepsy, autism, and cerebral palsy. We provide a full continuum of care including residential care in specialized group homes, independent living support, respite care, and adult foster home services. Additionally, we provide early childhood assessments and services, tailored day support, Life Planning workshops, county-wide transportation services, and on-site activities at our resource center.

To see all our available career opportunities please visit:
Posted 2026-01-30

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