Senior Underwriting Operations Associate- International Property

About the Role

We have an exciting opportunity to join Swiss Re as a Senior Underwriting Operations Associate supporting our International Operations Business Services team, with particular focus on Property insurance coverage. Learn the inner workings of handling International Business by processing assignments timely and accurately, as well as providing administrative and technical support to the Property Underwriters and Client Managers.

Duties and responsibilities directly impact productivity, process efficiency, timeliness, profitability, and accuracy of the underwriting process.

About the Team

This team is critical to the underwriting process by performing the following duties and responsibilities:

• High interaction and coordination with underwriting, on-shore/off-shore support, as well as other functional areas such as Products, Finance, and Claims.
• We Support the Regions outside of North America who have a need to place local coverage, as well as the North America teams who have a need to place coverage outside of NA.
• Communicate via telephone, e-mail, or in person with Underwriters and Brokers delivering top notch service.
• Formulate answers to questions, reviewing files, records, and other documentation as needed; disseminate or explain information, take direction, and resolve issues.
• Conduct preliminary deal analysis; prepare applicable account data for review by underwriter or client manager.
• Read, coordinate and work with detailed source documents from external customer information, determine appropriate next steps. Compose business correspondence, with input from underwriter (if needed), Collaborate and handle the development/maintenance of Standard Operating Procedures, system and tool improvements and testing/piloting system and process changes.
• Become a subject matter expert for International Business processes, tools and systems, to act as a resource and coach for others, answering questions and providing direction.
• Responsible for generating and verifying predefined business reports. High level of competency on more complex systems, tools and processes.
• Proactively problem solve to meet and exceed client/broker expectations with internal standards. Participate in ongoing reviews and task analysis, making recommendations from which business decisions are based.
• Follow-up with Underwriters or others on outstanding items and documentation. Work on identifying process/system improvement concepts, and critical success factors for achieving high results in operations.
• Attend meetings, seminars, and training programs to learn new skills, and stay updated with the latest international regulations.
• Participate on special projects, as assigned. Performance measurement criteria
• Adhere to established performance standards and metrics applicable to the business divisions supported.

About You

• Associates Degree or equivalent experience; 4-year degree a plus; you should have a minimum of 2-4 years of relevant International Business Operations insurance experience
• Strong customer focus and service orientation and have excellent digital literacy – Microsoft Excel, Word, PowerPoint, SharePoint, and Outlook apply online
• Demonstrated collaborative approach with strong interpersonal skills, building and maintaining effective working relationships successfully in a globally located team while being sensitive to cultural differences.
• Ability to work on complex problems, review detailed information and evaluate options to assist and implement solutions
• Accurately and efficiently analyze data following established processes and procedures
• Knack for developing creative solutions based on strengths and weaknesses of processes to develop alternative solutions and approaches to problems
• Process-oriented toward goals and curious about new technology to be able to apply to daily work and responsibilities
• Must be fully proficient with English (reading, written and verbal)

The position is flexible to one of the following offices: Kansas City, MO, Windsor, CT, or Alpharetta, GA. Our company has a hybrid work model where the expectation is that you will be in the office three days per week.

The estimated base salary range for this position is $56,000 to $94,000. The specific salary offered for this or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget.

At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.