Patient Registry Rep

The main function of a patient registry representative is to gather and verify patient data and perform data entry (45%)

Pay range: 20-24/HR

Key responsibilities:
* Collect missing information from external customers including hospital staff and doctor offices
* Review and evaluate patient and event information received, may gather additional data to determine if event should be forward to the Complaint Department.
* Perform peer auditing of IPR (Implant Patient Registry ) data
* Sort and organize incoming mail by date
* Print and mail Implant Patient ID cards
* Respond and answer basic patient registry questions
* Participate in projects and may identify potential improvement opportunities to optimize process for Supervisor review

Required Qualifications:
* Strong computer proficiency and technical aptitude
* Excellent data entry and administrative skills
* High attention to detail and accuracy
* Strong organizational and time management skills
* Effective written communication skills
* Ability to work independently in a fast-paced environment
* Self-motivated and dependable

Preferred Qualifications:
* Experience in healthcare, biotechnology, or other regulated industries (preferred but not required)
* Familiarity with medical terminology
* Previous experience in office administration or customer service

Additional Skills:
* Ability to type 55 wpm accurately
* Good computer skills including usage of MS Office Suite
* Good written and verbal communication and interpersonal relationship skills
* Substantial knowledge and understanding of Edwards policies and procedures
* Basic knowledge and understanding of complaint, HIPAA, and GDP regulations
* Basic knowledge of medical terminology
* Good problem-solving skills
* Ability to manage confidential information with discretion
* Strict attention to detail
* Ability to interact professionally with internal customers
* Ability to work in a fast-paced environment
* Must be able to work in a team environment, including inter-departmental teams
* Ability to provide feedback in a professional, direct, and tactful manner

Additional Notes for the Job Description:
* Regulated industry experience is beneficial but not mandatory
* Strong technical skills are essential due to the volume and complexity of data entry
* The ideal candidate thrives in structured, process-driven environments and can adapt quickly to repetitive workflows
* Role Type: Administrative and computer-based with significant document handling
* Workload: High-volume environment with existing backlog

Within the first 90-Days:
* Develop a solid understanding of team processes and systems.
* Achieve proficiency in handling standard workflows independently.
* Demonstrate strong time management and organizational skills.
* Reduce reliance on supervision while escalating questions appropriately.
* Contribute to backlog reduction and productivity goals.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.