Senior Specialist II AP/AR - S4 (APAR - AP/AR)

Job Summary

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team Overview

Our Accounts Receivable team is a passionate, high-performing group dedicated to supporting PowerSchool finance operations by ensuring accurate and timely financial transaction management. The team works directly with customers and peers, analyzing invoices, payments, and credit memos while handling a large volume of phone calls and emails.

Responsibilities

Description

The Accounts Receivable Analyst is accountable for optimizing and analyzing cash collection from PowerSchool customers. Duties include processing vendor invoices into the accounting system, obtaining approval for vendor payments, supporting the payment of invoices, and accurate record keeping.

Your day-to-day job will consist of:

• Making phone calls and corresponding with customers in a fast-paced goal-oriented Accounts Receivable department
• Updating, tracking, and delivering management and financial reports on a recurring basis
• Researching, resolving, and responding to issues and inquiries from customers
• Being responsible for reducing delinquency for assigned accounts
• Conducting data analysis, evaluating business processes, determining business needs, identifying requirements, and developing data system analysis
• Identifying and implementing process improvement opportunities in the collection process
• Establishing and maintaining effective and cooperative working relationships with customers and internal stakeholders
• Participating and sometimes leading team planning meetings
• Providing excellent and considerate customer service to customers and business partners
• Delivering a high level of service to achieve and maintaining high satisfaction levels and support customer retention

Qualifications

Minimum Qualifications

• 1-3 years experience in a business or data analyst role
• Bachelor’s degree or equivalent, or equivalent years of relevant work experience
• Ability to independently research, resolve, and respond to issues and inquiries from customers
• Excellent customer service and conflict resolution skills
• Strong oral, written, and verbal communication abilities
• Ability to prioritize and manage multiple projects at the same time
• Ability to identify and resolve complex problems requiring changes in priorities and workflows, or partnering with other business units

Preferred Qualifications

• 1-3 years experience with SalesForce and/or NetSuite systems
• Advanced MS Excel and PowerPoint Skills