Bellperson/Ambassador

Job Description

Job Description

The La Jolla Beach & Tennis Club is currently seeking a highly skilled Bell Person join our team at our beautiful oceanfront property!

Be a part of the diverse team at La Jolla Beach & Tennis Club, Inc. Our landmark hotels and restaurants have become La Jolla institutions, which are founded on family values and community mindedness. La Jolla Beach & Tennis Club, Inc. offers excellent benefits and a great work environment for our employees.

What we offer:

• Free daily meal and salad bar
• Free parking
• Benefits including: Medical, Dental, Vision, 401K (based on employment status)
• Paid vacation, sick, and holiday time
• Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining!
• Property retail shop and hotel discounts
• $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club

What we ask:

• Consistently provide professional, attentive, and genuinely friendly service
• Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests

SUMMARY

Provide patrons, hotel/suite guests, and club member's assistance with luggage, inquiries, and other customer service needs. The Bell Person provides quality, 4 Diamond Service to guests that meets or exceeds expectations by anticipating guest needs, always maintaining a polite, friendly, professional demeanor.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets guests, visitors, and patrons with a smile.

• Provides quality service to guests that meets or exceeds expectations by anticipating guest needs and always maintaining a polite, friendly, professional demeanor.

• Assists guests with luggage, obtains taxicabs, answers inquiries and delivers amenities.

• Responsible for proper tracking of guest and employee laundry.

• Assists front desk by answering PBX, filing registration cards and notifying guests by telephone of deliveries (i.e. automobiles, packages) or arrival of visitors.

• Is familiar with different room types and property layout.

• Delivers newspapers and mail and responds to other guest requests.

• Performs beach crew functions such as setting up beach chairs and umbrellas during the off season and assists Beach Crew as needed during periods of high volume.

• Performs security rounds, monitors perimeter, ensures doors are locked, and checks for room service trays on floors, halls and corridors.

• Signs Bell Person keys (hotel rooms, entrances, exits, etc.) in and out upon arriving and leaving work.

• Ensures lobby area is clean and tidy.

• Monitors hotel entrances to ensure that only authorized personnel, guests, and/or visitors enter.

• Responds to all guest, visitor, employee, and patron requests in a friendly and efficient manner.

• Provides assistance to Housekeeping and other departments during periods of high volume if requested by manager.

• Other duties may be assigned.

OUTCOME

The Bell person position is the guests' initial point of contact and will strongly influence guest impression of the total organization. Prompt and continuous efficient service will contribute to guest comfort and satisfaction.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in English to customers, clients, members, guests, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving a few concrete variables in standardized situations.

LJBTC INC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.