ServiceNow ITSM Technical Consultant - Secret Cleared

Our client, a global tech organization, are hiring a ServiceNow ITSM Technical Consultant with an active Secret clearance to join the team on a contract basis in Santa Clara, CA. The successful candidate will be responsible for designing, configuring and developing solutions on the ServiceNow ITSM platform, ensuring they adhere to ITIL best practices and comply with rigorous federal government security standards.

Responsibilities

• Design, develop, configure and customize core ServiceNow ITSM modules, including Incident, Problem, Change, Request, Knowledge and CMDB.

• Create and implement business rules, client scripts, UI policies, UI actions, workflows and notifications.

• Develop and maintain integrations with external systems via REST/SOAP APIs and IntegrationHub.

• Engage with stakeholders to gather requirements and translate them into effective ServiceNow solutions.

• Ensure compliance with ITIL processes, federal regulations and ServiceNow development best practices.

• Manage and support platform upgrades, patching and deployment of new features.

• Maintain comprehensive documentation, oversee change control and assist with security accreditation processes.

• Collaborate closely with developers, administrators, and cross-functional teams to deliver high-quality results.

• Provide expert support for troubleshooting, performance optimization and issue resolution.

Skillset

• Active Secret clearance (U.S. citizenship required).

• Minimum of 3 years of ServiceNow development experience, with a focus on ITSM modules.

• ServiceNow Certified System Administrator (CSA) certification required.

• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) – ITSM is a plus.

• Proficient in ServiceNow scripting (JavaScript, Glide API) and platform configuration.

• Experience with ServiceNow APIs, REST/SOAP web services, and data formats including JSON and XML.

• Working knowledge of ITIL v3/v4 processes.

• Experience in DoD environments is an advantage.

• Familiarity with CMDB, Discovery, and Service Mapping.

• Experience delivering solutions using Agile or Scrum methodologies in secure environments.

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