Amusement (Arcade) Department Manager

Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!

Please note you must have a High School Diploma or GED to apply.
Open availability , especially nights and weekends, is required .
All of management will handle and serve alcohol - as such, you must be at least 21 years or older.

Overview:

The Amusement Manager will be responsible for the profit of the arcades and cranes through effective management and control of staff and equipment. S/he keeps the games in “ideal playing conditions.” S/he is involved with cash handling, ensuring that the deposit bag balanced at the end of every shift, refilling machines when required and assisting with promotional ideas. The Amusement Manager is also responsible for excellent customer service, problem-solving and implementing all company policies and procedures.

Essential Duties:

• Sets performance goals with the upper management.
• Learn company policies that affect the department/business.
• Monitors progress performance with key trainers and upper management.
• Achieve department sales goals through the efficient execution of Company policies.
• Maintain a floor presence of at least 90% of shift, providing sales & trouble shooting support.
• Control payout ratio by monitoring & auditing pay out numbers per company standard, instructing & coaching staff on necessary adjustments.
• Ensure all machine malfunctions/repairs are reported to facilities mechanics, follow up as needed
• Conducts tills checks, refunds, credit and ticket adjustments in accordance with the company policy.
• Holds weekly staff meetings with department supervisors to discuss and resolve any issues relating to operations, staffing, customer service, etc.
• Complete all amusement reports & audits as assigned by corporate office in a timely manner.
• Create department schedule, task assignments, & issue breaks/lunches.
• Conduct & monitor department inventory, submitting reports on weekly & monthly basis.
• Train, coach, & issue disciplinary actions for department staff.
• Place monthly product order for store supplies, crane plush, & redemption prizes.
• Open/Close store & department following company guidelines.
• Cross train and maintain a basic understanding of all store departments.
• Assist guest at POS & game floor, resolving customer complaints and escalations.

Non-Essential Duties:

• Follow Company guidelines for managing confidential information, customer satisfaction and supervising sales associates.
• Ensure satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.
• Enforce compliance with all local, state, federal regulations and company policy pertaining to safety, loss prevention.
• Opening & closing duties to include checking all doors and setting the alarm or disengaging the alarm upon entering.

Qualifications:

• Associates degree and 2-3 years retail management experience, preferably in the entertainment, retail or hospitality industries but not required.

Work Environment:

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust and activity can be expected. The noise level in the work environment is usually loud

Physical Demands:

While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms. Lifting and/or moving up to 100lbs with assistance is required

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company’s discretion.

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