Product Operations Lead (San Mateo)

About Earth

At Earth, we believe how we say farewell matters. Our mission is to transform the end-of-life experience by offering families a beautiful, sustainable alternative to cremation and burial. Instead of traditional methods that harm the environment, our gentle, natural process transforms the body into nutrient-rich soil in just 45 days — returning life to the earth and leaving a meaningful legacy.

Earth is the national leader in soil transformation, backed by major investors, and growing fast.

That's where you come in. We're looking for a sharp, resourceful operator to work directly alongside our Head of Product as a strategic right hand — someone who thrives in ambiguity, moves fast, and wants to learn every corner of a high-growth business.

Job Description

You’ll work directly alongside the Head of Product as a strategic operator and execution partner. Earth is a ~100 person company operating across multiple states and scaling quickly, and we’re looking for a high-potential player to sit at the intersection of Product, Engineering, Sales, Marketing, and Revenue Operations to drive critical outcomes.

This is not a traditional assistant or coordinator role: you'll be assigned outcomes, not tasks. You'll own projects end-to-end, figure out what needs to happen, and drive them across the finish line without waiting for direction. We're looking for someone who sees a gap and fills it before anyone asks.

The right candidate is intensely curious, intrinsically motivated, and biased toward action. You'll go from prepping an executive briefing to chasing down a vendor invoice to pulling CRM data for a business review, all before lunch.

This role is ideal for someone early in their career who wants an accelerated path within a startup. You'll get unmatched exposure to how a 100-person company operates across every function.

This role is based at our HQ in San Francisco. Our SF team is hybrid and typically works from our office in North FiDi/Jackson Square 1-2 days per week.

Responsibilities

Strategic Project Tracking & Execution

• Track the company's highest-priority initiatives across product and go-to-market — ensuring milestones are hit and nothing falls through the cracks.
• Follow up on action items from cross-functional meetings and drive them to resolution.
• Own project trackers and status reporting for state launches, facility openings, compliance deadlines, and other company-wide initiatives.
• Prepare agendas, pre-read materials, and briefing docs for executive and leadership meetings.

Vendor & Partner Coordination

• Serve as a coordination point for key technology, service, and media partners — tracking multi-threaded deliverables and follow-ups across internal and external stakeholders.
• Maintain vendor contact and contract records across active partnerships.
• Coordinate with external agencies on scheduling, deliverables, and deadlines.
• Process invoices, manage SaaS renewals, and handle expense reconciliation.

Communication Management

• Own the flow of information across Slack, email, Google Docs, and vendor threads — surface what needs attention, flag stale items, and close loops.
• Draft emails, briefing docs, and responses on behalf of senior leadership.
• Keep a running inventory of open items, stale threads, and approaching deadlines across all communication surfaces.
• Handle budget tracking, expense management, and financial routing.
• Manage meeting logistics for external partner engagements.

Qualifications

• 1-3 years of professional experience; internships in consulting, venture capital, startup operations, or a Chief of Staff role are strongly preferred.
• AI builder, not just AI user. You've automated a workflow, built a tool, or used AI to ship something that saved real time.
• Exceptional written communication. You'll draft emails, briefing docs, and reports on behalf of senior leadership.
• Highly organized with strong attention to detail and the ability to manage dozens of open workstreams simultaneously.
• Comfortable with ambiguity and rapid context-switching across product, sales, marketing, operations, and finance.
• Data-literate — proficient in Google Sheets and comfortable learning CRM and BI tools quickly.
• High agency and low ego: equally willing to chase down an overdue invoice and prepare an executive strategy briefing.
• Strong interpersonal skills and professional judgment: you'll interact with external partners, vendors, and executives regularly.
• Genuine interest in Earth's mission and the death care industry's transformation.

What Earth Provides

Benefits: Equity; medical, dental, and vision insurance; paid time off (PTO); and the opportunity to be part of a vibrant, mission-driven team that is changing the landscape of the death care industry.