IT Support Engineer II, Amazon Leo

Amazon Leo is Amazons low Earth orbit satellite broadband network. Its mission is to deliver fast reliable internet to customers and communities around the world and weve designed the system with the capacity flexibility and performance to serve a wide range of customers from individual households to schools hospitals businesses government agencies and other organizations operating in locations without reliable connectivity.

Amazon Leo is looking to hire a skilled IT Support Engineer to provide comprehensive technical support for our infrastructure warehousing operations production environments and laboratory facilities. This role is crucial in maintaining operational efficiency and ensuring reliable technology systems across our organization.

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Key job responsibilities
- This shift will be a dayshift 8:00am - 4:00PM M-F. Shift assignments or hours are subject to change based on business need.
- Process tickets via approved standard operating procedures (SOPs) to triage and resolve customer issues.
- Provision Deploy and troubleshoot Windows Linux and maxOS workstations
- Provision Deploy and troubleshoot bare-metal windows and Linux servers
- Configure Deploy and Replace network infrastructure including switches routers and firewalls
- Participate in hiring training and development of others
- Provide technical support for Leo Production lab and launch Infrastructure components and associated software
- Provide remote support for Leo employees and infrastructure worldwide
- Perform scheduled maintenance and system upgrades
- Assist with project implementations and technology deployments
- Drives engineering best practices (e.g. Operational Excellence Security Quality etc.) and set standards.
- Participate in on-call responsibilities.
- up to 25% Travel Requirements

Security Clearance: This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance.

A day in the life
You start the day by reviewing critical incidents that need to be prioritized. After addressing immediate concerns you will join the daily team stand up and work on projects and tickets critical to production and take part with a rotating this role you will build relationships with production teams mentor and ensure stability and standardization. Operational excellence and customer obsession are core values of this role as we own providing best-in-class services to the critical Kuiper systems.

About the team
Amazon Leo IT Services is a fast paced technical support organization that is focused on supporting large scale business initiatives while keeping a Day1 mentality. Our support scope involves several highly technical areas such as Production Operations Lab Operations Launch and Warehousing.

- 3 years of technical infrastructure support experience
- 3 years of networking fundamentals
- 3 years of working with Clients and Servers
- You must possess an active Top Secret/SCI Security Clearance

- CCNA or equivalent networking certifications or knowledge.
- Linux or equivalent Linux knowledge.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $54700/year in our lowest geographic market up to $122200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.