Sr Operations Manager

ServiceNow

San Diego, CA

Role Overview

This role will be a strategic partner to the Catalyst COE leadership team driving planning analytics and cross functional alignment with key stakeholders. This role involves close collaboration with Catalyst leaders Strategy Finance and Operations to define the Catalyst priorities develop KPIs/OKRs to measure progress and manage executive updates.

Key Responsibilities

Operating Cadence

Define and execute the operational cadence across with Catalyst Leadership team
Support Quarterly Business Review process both internal for Catalyst team and cross functionally with key stakeholders
Support planning process aligning with finance on hiring plans and partnering with engineering team on product roadmap

Executive Updates

Develop compelling executive-ready presentations that synthesize complex data into clear insights and recommendations
Facilitate discussions across global stakeholders promoting clarity and alignment
Partner with Strategy and Operations teams to prepare updates for executive and board level presentations

Cross-Functional Alignment

Collaborate with Engineering Finance Strategy Analytics and Operations partners to ensure Catalyst strategies are aligned across key stakeholders
Represent Catalyst COE initiatives in executive forums surfacing risks and opportunities and ensuring decisions connect to strategic priorities
Serve as a trusted advisor and thought partner to COE leaders by translating insights into strategic recommendations

Analytics and Insights

Define and operationalize KPIs and scorecards for the Catalyst COE driving alignment across broader ServiceNow objectives as well as CEG and STEP
Partner with DT and Business Intelligence teams to define dashboarding requirements to measure progress on implementation time
Support ad hoc analytics as needed to support COE strategy and roadmap

Strategic Initiatives

Manage strategic projects end-to-end; create workback plans manage cross functional teams report updates to executives set resulting metrics.
Serve as an operational thought leader who brings clarity to ambiguity and accelerates decision-making

Qualifications :

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
8 years of experience in strategy operations or planning
Experience in a business partnering role
Strong understanding of project management business processes and operations
Strong analytical skills
Excellent communication interpersonal and strategic thinking skills.
Ability to work independently
Ability to work cross functionally to drive outcomes

JV20

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

For positions in this location we offer a base pay of $137500-$189000 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work :

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